Nalley Chevrolet

The service advisor, Russell, was incoherent and did not know what if anything was done to my vehicle. They did not answer or respond to msgs asking about the status of my repairs. The service manager ,Tony, was rude and offered no help or resolution to my issues. It was so bad , I have to get a tow truck to take my vehicle away from them. They lied about numerous issues, and even after having my vehicle for 2 weeks with nothing done to it, they tried to charge me a diagnostic fee of $250 when no diagnostic was taken, because the vehicles battery was dead. Didn't even offer to charge my battery at least. I will never have a car serviced at a chevy/gm service center ever again. This is the level of service I've gotten at at least 2 different service centers in the Atlanta area. I would rate it negative stars if I could. I had to get them ,IN PERSON, on the phone with Gm representatives to figure out what was going on, and they didn't even know what computer systems gm uses to communicate customer issues. This service center needs to be restructuring and retraining. The service center didn't even answer the phone, the 5 times I called, while I was in the lobby looking directlyat them sitting at thier desks. But the sales dept answered on the 1st ring...go figure.

PLEASE READ THIS REVIEW. This is the experience that you may receive if you buy or service your car here. I would recommend doing business with a dealership elsewhere that has effective customer service We dropped our car off on a Thursday for brake inspection and service. We still do not have the car back. In 2 days, it will be TWO weeks. The service voicemail box is full. No one answers calls. We finally received a text that the car was ready. When we arrived at the dealership at ~815am, no one was available to discuss the situation with the car. The service manager had a line. Dealership and Customer Experience Manager don’t come into 9-930. I ended up giving my wife my car and taking a rideshare back home. This kind of customer disservice shows a level of business incompetence and lack of customer care that is intolerable. Please do business elsewhere. You will thank me later.

Do not purchase a car from this dealership, all individuals are fraudulent & operate a business under false pretense.