Capital Buick GMC in Smyrna including address, phone, dealer reviews, directions, a map, inventory and more

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2150 Cobb Pkwy SE
Smyrna, GA 30080

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Sales: 770-872-0590

Used Cars: 770-872-0669

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Capital Buick GMC

Overall Rating:

4.6 (out of 5)

94% recommend this dealer

255 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The service department has two managers mr Allen and mr...

Reviewed by Choppat843May 13, 2021

The service department has two managers mr Allen and mr Dutton they are the worst and will discriminate against blacks do not take your vehicle

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Our team has acknowledged this review.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

STAY AWAY FROM THIS DEALERSHIP!!!!!

Reviewed by Brandon W from Atlanta, GAMarch 22, 2021

BEWARE OF THIS DEALERSHIP!!!! I visited this dealership the other week and saw a 2021 GMC Yukon Denali. Extremely nice truck. Came back two days later to make the purchase. This is where the transaction went downhill. Received an offer on my trade, negotiated and finally reached a reasonable offer. When arriving in the finance office, the finance manager made it seem like they had given me full value for my trade. She actually said, you’re in luck, they are giving you the full payoff for your trade. When looking over the buyers agreement found out that essentially what they did was gave me the full payoff for my trade but increased the amount of the vehicle. CROOKED!!!! I hesitated several times when signing the documents, however every time I pushed back…the finance manager would drop my interest rate to make the deal seem more attractive. She literally dropped my interest rate 3 times when I said I wasn’t sure about everything. After leaving the dealership I immediately felt buyers remorse. I knew I had done the wrong thing, by purchasing a vehicle from these people. I called the very next day on Saturday to see about canceling the sale and coming to pick up my vehicle that I traded in. The finance manager told me to call back on Monday after 12pm. At this point I hadn’t even put 100 miles on the new vehicle. I was willing to pay something, I just wanted to cancel the deal and get my old vehicle back,. I waited to Monday after 12pm and called back only to be told…they already sold my vehicle. I argued that point. The loan hadn’t even been funded. The finance manager and sales rep insisted that the vehicle had already been sold. Even told me that they sold it to a wholesaler. After fully thinking about this, the reason she told me to call back Monday after 12 was probably to send off the documents for my transaction. Two days later, I find my traded vehicle FOR SALE on their website with photos. These people are shady and are liars. Why not just be honest and say you cant take the car back. I purchase vehicles all the time and never have been treated like this. DO NOT BUY FROM THIS DEALERSHIP!!!!! THEY WILL LIE TO YOU!!!!! SAVE YOURSELF THE FEELING THAT I HAVE!!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Mr. Williams Again I truly apologize about your seemly bad experience with Capital. We strive to make sure every customer is treated fairly and leaves our dealership happy. Your trade was wholesaled but still hit our website because it takes a few days to process. I have tried to call you and come to an happy conclusion for you. You can reach me at 770 953 1800 . We have talked to dealership where you have already traded your 2021 Yukon in and gave them all the information they needed to process your new vehicle purchase.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

BEWARE OF THIS DEALERSHIP!!!!I visited this dealership...

Reviewed by brandonwms13March 22, 2021

BEWARE OF THIS DEALERSHIP!!!! I visited this dealership the other week and saw a 2021 GMC Yukon Denali. Extremely nice truck. Came back two days later to make the purchase. This is where the transaction went downhill. Received an offer on my trade, negotiated and finally reached a reasonable offer. When arriving in the finance office, the finance manager made it seem like they had given me full value for my trade. She actually said, you’re in luck, they are giving you the full payoff for your trade. When looking over the buyers agreement found out that essentially what they did was gave me the full payoff for my trade but increased the amount of the vehicle. CROOKED!!!! I hesitated several times when signing the documents, however every time I pushed back…the finance manager would drop my interest rate to make the deal seem more attractive. She literally dropped my interest rate 3 times when I said I wasn’t sure about everything. After leaving the dealership I immediately felt buyers remorse. I knew I had done the wrong thing, by purchasing a vehicle from these people. I called the very next day on Saturday to see about canceling the sale and coming to pick up my vehicle that I traded in. The finance manager told me to call back on Monday after 12pm. At this point I hadn’t even put 100 miles on the new vehicle. I was willing to pay something, I just wanted to cancel the deal and get my old vehicle back,. I waited to Monday after 12pm and called back only to be told…they already sold my vehicle. I argued that point. The loan hadn’t even been funded. The finance manager and sales rep insisted that the vehicle had already been sold. Even told me that they sold it to a wholesaler. After fully thinking about this, the reason she told me to call back Monday after 12 was probably to send off the documents for my transaction. Two days later, I find my traded vehicle FOR SALE on their website with photos. These people are shady and are liars. Why not just be honest and say you cant take the car back. I purchase vehicles all the time and never have been treated like this. DO NOT BUY FROM THIS DEALERSHIP!!!!! THEY WILL LIE TO YOU!!!!! SAVE YOURSELF THE FEELING THAT I HAVE!!!!

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Capital Buick GMC

Welcome to Capital Buick GMC

We have been serving Atlanta Marietta & Smyrna for more than 80 years. It's because of our dedication to you our customers and neighbors that we are still here today to bring you the latest in Buick and GMC models. Capital Buick GMC has an outstanding reputation because we put the customer first. From our highly trained service team to our compassionate finance team we are here to keep you and your family on the road.

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