Carl Black Chevrolet Buick GMC in Kennesaw including address, phone, dealer reviews, directions, a map, inventory and more

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1110 Roberts Blvd Nw
Kennesaw, GA 30144

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Sales: 888-209-5447

Used Cars: 855-871-4128

Hours Toggle

Sales Department

Sun 12:00pm – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Carl Black Chevrolet Buick GMC

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.8 (out of 5)

48 out of 66 people said they would recommend this dealer

1 (out of 5)

Crappy job! Service Team Fail

Reviewed by Tim Sims in Powder Springs, GaJune 04, 2021

On Friday May 21st, I had a service appointment for an Oil Change that was scheduled with Service Manager Jason Ellis. He was out of office so Laurie was the person that assisted me. I asked her to please take a look at the brakes due to some recent noise I was hearing. She confirmed that the brakes were fine and I have the iService video of the multi-point inspection that they send to prove it. After leaving the dealership, Monday May I call back to again request that the brakes be checked and Jason instructed me to make an appointment. I made an appointment for Friday, June 11th, the earliest available with Jason. a few days later, the noise was too much, I go to Charles Hardy Chevy and they confirmed that the pads are metal to metal and have been for some time. They explained that due to the mileage from Friday May 21st to Monday May 24th, there was no way the brakes and rotors were in that condition so soon. I have called Carl Black for days and I keep getting that Jason is busy and Laurie is out. NO ONE wants to take my call or be held accountability for this miss. I WILL BE CALLING and visiting until I get a response.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

3 (out of 5)

Service Appointment

Reviewed by Scott Garber in Marietta, GAApril 24, 2021

We had an appointment for regular service but due to lack of communication, it took > 24 hours for the regularly scheduled service to be completed.

Customer Service 2

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Best buying experience i ever had

Reviewed by CHRIS RODRIGUEZ in DALLAS, GAApril 22, 2021

Thank you Carl Black for the best experience I ever had, they put the deal together for me with in minutes....

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Carl Black Chevrolet Buick GMC

From the minute you step inside our showroom, our professional staff will focus on your priorities and preferences, so we can suggest the right car for your individual needs. We're aware that the car-buying experience isn't always pleasant, but our sales staff is committed to providing you with a respectful and stress-free day of test-drives.

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