A member of the Cars.com family
A member of the Cars.com family
Sales: 888-209-5447
Used Cars: 855-871-4128
Sales Department
| Sun | 12:00pm – 6:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Kennesaw, GA that carry Chevrolet, GMC, Buick
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Overall Rating:
3.8 (out of 5)
48 out of 66 people said they would recommend this dealer
Crappy job! Service Team Fail
On Friday May 21st, I had a service appointment for an Oil Change that was scheduled with Service Manager Jason Ellis. He was out of office so Laurie was the person that assisted me. I asked her to please take a look at the brakes due to some recent noise I was hearing. She confirmed that the brakes were fine and I have the iService video of the multi-point inspection that they send to prove it. After leaving the dealership, Monday May I call back to again request that the brakes be checked and Jason instructed me to make an appointment. I made an appointment for Friday, June 11th, the earliest available with Jason. a few days later, the noise was too much, I go to Charles Hardy Chevy and they confirmed that the pads are metal to metal and have been for some time. They explained that due to the mileage from Friday May 21st to Monday May 24th, there was no way the brakes and rotors were in that condition so soon. I have called Carl Black for days and I keep getting that Jason is busy and Laurie is out. NO ONE wants to take my call or be held accountability for this miss. I WILL BE CALLING and visiting until I get a response.
Maximum rating = 5
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Service Appointment
We had an appointment for regular service but due to lack of communication, it took > 24 hours for the regularly scheduled service to be completed.
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Best buying experience i ever had
Thank you Carl Black for the best experience I ever had, they put the deal together for me with in minutes....
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From the minute you step inside our showroom, our professional staff will focus on your priorities and preferences, so we can suggest the right car for your individual needs. We're aware that the car-buying experience isn't always pleasant, but our sales staff is committed to providing you with a respectful and stress-free day of test-drives.
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