GMC and Buick
New Car Dealership in Duluth, GA
Overall Rating
4.6/5
Read dealer reviews
Thank you for stopping by Rick Hendrick Buick GMC in Duluth, GA. We are the new place in the Atlanta area specializing in new and pre-owned vehicle sales plus service & OEM parts. Formerly Lou Sobh Buick GMC, Rick Hendrick Buick GMC is a member of the Hendrick Automotive Group with locations throughout the United States. Now one of five Hendrick Atlanta area locations, Rick Hendrick Buick GMC is proud to provide Atlanta Buick and Atlanta GMC services.
Rick Hendrick Buick GMC's service reps and mechanics are GMC trained and utilize the latest cutting edge technology to keep your car running smoothly.
Rick Hendrick Buick GMC Reviews
Overall Rating
4.6/5
241 out of 262 people recommended this dealer
Overall Facilities:
4.7/5
Poor follow up
Reviewed by Michael Pino
in Lawrenceville
November 21, 2020
I recently purchased a vehicle here and was very happy with the experience. Unfortunately I brought in my new vehicle for service but the experience was not the same. I needed to purchase a new tire. Spent the majority of the day waiting on a call that didn’t happen. I had to follow up with the service department in order to verify my tire was in. Parts verified this with the service department and they still did not reach out to let me know I could come in. I will be purchasing the tire at a different GMC dealership as a result of this lack of customer care. Wasted time ver half of my Saturday waiting on this dealership.
*****The worst car buying experience*****
Reviewed by Ortega
in Duluth Georgia
November 07, 2020
Part 1-Let me start by saying sales department phenomenal once you have sign on the dotted lines that's it customer service goes out the window. I bought a dodge durango used. Two weeks after having the car the radio stop working and the engine light came on. I called the service department who instructed for me to bring the vehicle in to be seen. I ask the representative so i get a loaner because this is my only vehicle to go to work. She told me yes. Ok no problem. On my appointment date which was Friday I drop the truck off the service guy took the keys but i realize no said anything about my loaner. I ask so I get a loaner the service representative stated no we do not give loaner we can give you a rental and it will $35 a day. I was livid nevertheless I had to go to work so I had no choice. On Saturday evening while I was out doing errands the rental went up in smoke. I was terrified with 3 kids in the car and stranded. I called the dealership a lady by the name of Amanda Brock answered I informed her of what happen she stated well ma'am there's nothing I can do. I got really upset and ask for a manager the manager came on the line and stated I would have to get the car towed to the dealership I ask him how do you expect me to do that sir with 3 kids. He said easy just look up a towing company. I ask Sir who's going to pay for the tow truck he then placed me on hold. He came back on the line and assured me they will pay for it.
Part2 my husband was able to go with the tow truck guys and the kids and I uber home. Monday we receive a call the truck is ready. Once I got there of course I requested a manager and voiced what happen over the weekend. They gently apologize. But didn't think to say we won't charge you for that day. So now I'm hit with the diagnosed of the truck. Which came up to $1173 roughly. What made matter worst I was being told it's not covered under warranty because it's just the sparks plug that need to be change out and that is considered maintenance. Here I am who just bought this truck less than a month ago is being told to come up with over a thousand dollars for simple sparks plug plus $35a day for the loaner.only for the light to come back on again. I was in tears. Once again I have no choice but to finance the amount because with this pandemic and 3 kids I can't afford it. Part3-Before I left I asked about my paper tag I was told I have to talk to finance. I have called finance 5 different times only to be told they are in a meeting. My number was taken twice and I was promised a returned phone call. No one called. At 830 am today I was placed on hold never to return. Well I decided I'll go to the tag office myself only to be pulled over by Gwinnett County police. Thank God he was understanding and allow me to short it out. This has turned to be the worst car buying experience ever. How could you guys treat your customer like this. No sympathy,no understanding,no compassion. And what happen to that warm customer service.
Thanks John and Dennis for working with me on MKX
Reviewed by Randy F
in Spring Hill TN
February 29, 2016
Was looking for a great deal and found one here, staff was great to work with, I drove 4 hours to trade with these folks and glad I did. Traded for the 2011 MKX at my price $. John was great to take care of us along with the rest of the staff at Rick Hedrick
