John Miles Chevrolet Buick GMC in Conyers including address, phone, dealer reviews, directions, a map, inventory and more

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950 Dogwood Drive
Conyers, GA 30012

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Sales: 678-509-7976

Used Cars: 678-509-7988

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of John Miles Chevrolet Buick GMC

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4 (out of 5)

60 out of 80 people said they would recommend this dealer

1 (out of 5)

DO NOT EVER GO HERE FOR SERVICE!!! U BEEN WARNED

Reviewed by C.G. NEEDHAM in CONYERS GA. 30012June 01, 2021

DO NOT EVER GET YOUR VEHICLE SERVICED HERE! I CAN’T SAY DON’T BUY HERE,(I WOULDN’T) BUT THE SERVICE DEPARTMENT NEEDS TO BE DUMPED IN THE LAND FILL. Liars Unreliable Retaliatory and willing to break the law I took my Suburban here approximately a week prior to get oil change, transmission oil change, and 3 recalls. The vehicle was driving really great with not one problem. Once I left the dealership after they kept it two days and left my vehicle sitting outside unprotected, it was running badly and skipping. I figured that since they had just worked on it, maybe the gas was bad so I put in some sea foam and drove out the gas. The vehicle drove steadily worse so I called and spoke to Sandra Boles to advise that it was running badly and I now had a check engine light. I was able to get the vehicle in there the next day, and asked what had been done to make my vehicle begin to act like that. Sandra Boles then began a pattern of lying to include that she had not spoken to me the day previous. She advised that there was nothing done under my hood she advised that the transmission fluid and oil change was done under the vehicle. I then had to remind her that in order to refill the oil, and transmission fluid, you have to open the hood! She then inadvertently advised that the technician who had it last time, was allowed to have control of my vehicle again this time, which was a red flag to me. He worked on it and suddenly I have a problem. Then this visit he has it 10 minutes and comes out advising that I need a new engine. Something is NOT RIGHT!!Did they purposely use the wrong oil? Did they tamper with the engine? I don’t know but they were clearly waiting for me to come back. When I spoke with this so called Service Department Manager Maurice Henderson who is a clueless robot placed in a position because he has a buddy somewhere. He heard Boles lie and try to trick me into believing I was somehow responsible for what they had done, and incidentally Boles had the technician standing right there while I made my complaints so I feel certain that they are definitely sharing in the rip off of customers. Henderson knowing that I am law enforcement kept trying to put things in law enforcement terminology stating that “I want to put things in language that you understand.” How unprofessional ,immature, and condescending can you be? When I asked him about the lies he heard Boles tell and showing him where I had called the day before, he advised that credibility of Boles and the technician were not the problem! What type of idiot does not see that honesty and credibility in dealing with these matters is a problem when you’re being allowed to charge customers thousands of dollars needlessly to line your own pockets?! He advised tha the pins break on these lifters all the time, and basically trashed Chevies stating that those Chevy Engines are unreliable! He then stated that the pins come off all the time and said that even if they had changed spark plugs etc the week before it would not have contributed to the problem, even though the spark plug wires were partially hanging off. I then asked Henderson to please give me my vehicle and that I would not be able to handle it at this level since they were clearly dishonest, and I could not handle the problem at this level. Approximately 20-25 minutes later I was still waiting for my vehicle so I went in and asked could I please have my vehicle, Henderson advised that his technician was still working on it and had to make his notes. I advised that I wanted them to leave my vehicle alone so that I could get it out of there before they had time to damage it even more than they had. Henderson stated that I would have to sign their paperwork basically stating that they had no fault in any of this and I could take my vehicle. I advised in no uncertain terms that I would not be signing anything. Henderson then

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

5 (out of 5)

Hands down the best experience I've ever had!

Reviewed by MARGARET T in Snellville, GAFebruary 09, 2021

Hi, I went into the dealership with a closed mind, not believing that I would drive off in a 2019 Buick Encore that was never registered to anyone else but now was going to be mine! I did not believe I could get approved, went through a divorce that had a VW on it that I just knew would stop me from getting approved but within maybe 10 mins of my application my salesperson came back and said "I want to see a smile under that mask", I was still like right, sure, hmmm, etc. When he said you are approved, I wanted to really break down and cry but I held on because it was by faith that I drove to this dealership after leaving the DMV to exchange my SC to GA and I know without a shadow of a doubt that it was GOD that put it on my heart to go directly to John Miles and the rest is history! THANK YOU, THANK YOU, THANK YOU all for your professionalism, your friendliness and that goes for everyone there, to the encouragement, to the ease of ensuring me that I would be ok and that I was getting a great deal! My salesperson went above and beyond to help me, to encourage me, to right down to praising Jesus with me and my 75 yr. old mother who lives in SC and was on the phone with me to hear those words,"IT'S YOURS" Wow! being turned down even with cash money was not a joke it broke my spirit because I thought CASH was king, but boy was I wrong. Now I was so accustomed to larger SUV like my Chevy Equinox that recently put me to down so it's still taking me some time to get used to the smaller trunk and back seat space. I just want to share that my experience was one that I will never forget ever and I the best part was I did not need another human being to co-sign, I had my spiritual co-signer and that was all I needed. I highly recommend that you visit with John Miles Chevrolet and Buick and tell them Margaret sent you! Ask for Marquez Bigby, my salesperson who was so awesome! Thanks also to Mr. Stanley Grider in finance and Mr. Mike for all their help too!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Customer Service at it Best

Reviewed by Dell in Covington,GaDecember 05, 2018

We were greeted by Mark he started the process,next Angelo helped with the test drive and explanation of all the car features,satisfied we purchased a car,Financing Dept. was Great also,Good Team Work thank you all,for Good Customer Service

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

About John Miles Chevrolet Buick GMC

Our Sales Team has one purpose: to exceed your expectations from test drive to delivery. We believe that great prices, paying TOP DOLLAR for well maintained trade ins, and striving to provide ALL of our customers low interest financing, regardless of credit history, is the reason why we are "MILES ABOVE THE REST!". Send us an email, give us a call, or just stop by and see us. We guarantee that you experience will be FAST, FRIENDLY AND STRESS FREE!

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