Rivertown Buick GMC in Columbus including address, phone, dealer reviews, directions, a map, inventory and more

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1661 Whittlesey Rd
Columbus, GA 31904

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Sales: 706-641-0113

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 6:00pm

Reviews of Rivertown Buick GMC

Overall Rating:

4.6 (out of 5)

90% recommend this dealer

238 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Recalls and Oil change services

Reviewed by David White from Columbus, GaJune 29, 2022

Brought my vehicle in for multiple recall services and not one of the 3 recalls were fix. Service member said had to order service parts for recalls, been almost two week and haven't received a call back to verify status of recall parts. Had a oil change done but service members did not reset my oil life. Very dissatisfied, maybe next time it might be better. Would recommend a friend to this dealer to buy a car, but services maybe not, service department needs to be more prepared on all recalls on vehicles and maintenance should have a check list when changing oil on vehicles because most vehicle now have to reset oil life after a oil change. Easy Task, maybe they just forgot. Thanks!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Holland General Manager mholland@RivertownAutomall.com

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Riverton Buick / GMC Service Department

Reviewed by Jermaine Raymond Raffety from Columbus, GeorgiaJune 10, 2022

I have rarely experienced longer than expected wait times; when it comes to my vehicle being serviced at this location and the Service Department Staff are Courteous and Professional.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Rivertown Buick GMC Team

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Broke dash

Reviewed by Heather from Marion county,GAJune 06, 2022

These people broke our dash we went up there for air bag change bc this truck had a recall on them so had to go fix the air bag and they had to take dash out when they put it back in or taking out in the process they broke a part of our dash and we have to go back and get it fixed maybe they aren’t sure if they are going to even fix it I got to admit they did it in good timing but they broke the dash and said that they break all the time when they put them back in and if u break all this people dashing you need to stop doing air bags when we took it up there no cracks or anything was broke and if they fix it we should not have to pay anything for it bc they are the ones who broke our dash fixing air bags not us

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for bringing this to my attention. I apologize for what you experienced with your dashboard. I would like an opportunity to fix this and to earn your business, please contact me at mholland@RivertownAutomall.com. I look forward to speaking with you. Mike Holland General Manager

Overall Facilities 3

Customer Service 4

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Rivertown Buick GMC

Welcome to Rivertown Buick GMC in Columbus Georgia- Serving surrounding cities and beyond

Buick is Luxury as it should be and our professional grade pick up is made by GMC. We have an outstanding reputation because we put our customers first. This is why we have designed our dealership to best fit your needs. We want to be your choice for all Buick and GMC services and will do what it takes to keep you 100% satisfied.

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