Master Buick GMC in Augusta including address, phone, dealer reviews, directions, a map, inventory and more

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3710 Washington Rd
Augusta, GA 30907

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Master Buick GMC

Overall Rating:

4.3 (out of 5)

86% recommend this dealer

55 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Say No to this dealership

Reviewed by None Ya from Augusta, GADecember 24, 2021

was totally disappointed with my visit. Previous and currently GMC owners advised me to never used this dealership for any maintenance needs because the department is extremely below average. I gave the department the benefit of doubt and took my vehicle in for a service. The service representatives didn't come out to greet me as I've experienced with other dealerships. After standing in the bay for over ten minutes or more, the young lady came to the door and asked if I needed anything and why was I there. Yeah, quite strange. I responded that I had a service appointment. She pointed at a co-worker and stayed "yeah he is responsible for you". Right, no introduction what so ever and by the way, I am responsible for myself. That remark could have been taken from a negative perspective. There were three guys sitting at their desk, one eating and the other two texting on their phone. It's obvious they wasn't concern about my vehicle maintenance needs or could it had been my skin tone wasn't suitable for them to provide a reputable customer experience. If you don't value the customer, you wouldn't provide the adequate care for their vehicle. I stated that I would take my vehicle to another dealership for maintenance. No response and no concern from any of them. I did speak to the dealership manager about my concerns which he wasn't concerned about my experience nor the promise of guaranteed quality service when I purchased the vehicle. I do not and would not recommend this dealership. When I purchased my vehicle from this dealership, the support and care for the military community was highly emphasized. Many military GMC owners have shared with me their displeasure with the customer satisfaction they consistently received from this establishment. I would never nor would I recommend the dealership for any vehicle purchase or maintenance needs. After speaking to the manager, his lack of concern convinced me that I should sale me vehicle. So if anyone is looking to purchase a 2021 1500 Denali with less than 6000 miles, borla exhaust upgrade, and K&N cold air intake upgrade let me know.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We are very sorry that you felt you weren't welcomed. It may have looked like no one was doing anything, but as it was the day before Christmas Eve, it actually was one of the busiest days of the year. Advisors are typically on their cellphones sending pictures to warranty companies trying to get the customer reimbursed. The other advisor had not had a chance to eat lunch and it was 2:30. He was trying to catch a bite as quickly as he could. You were greeted by our Customer Assistance Representative as soon as she was free. We are always concerned when a customer states they don't want to do business with us when they haven't had a service completed at our dealership. We always want everyone to feel welcome, but it is my understanding that you came in already upset and didn't give us the chance to help you. We appreciate all of our customers and friends who do business with us and we hope that you will give us another chance. Merry Christmas to you and your family and I hope your New Year is a great one! Kathy Hensley, Owner Master Automotive

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

WORST DERLERSHIP IN AUGUSTA FOR SERVICE!!!!!

Reviewed by Steve Colohan from Martinez, GeorgiaNovember 23, 2021

This was by far the worst experience I have ever had at a car dealership. I went in for recall work on my Cadillac SUV and was met with rudeness and snide behavior from the service writer David, and he thought it was funny. I spoke with the owner, Mrs. Schaffer, and she said she work arrange an apology from David when I went to pick up my car. Nothing was done and David was even ruder. On top of that they had lost my car and could not find it in their computer system. They finally found it 25 minutes later. The final blow has when the service manager Phillip called me the next day, I thought to apologize, but he told me he thought it was best that I take my business someplace other than Master GMC / Buick. I was in the market for an Enclave to replace my Cadillac, because I wanted buy American. But this place has shaken my faith in buying a new car. I bought a car from Jim Hudson Lexus and they treated me like gold. I even do all of my service work with them, only because they are so nice. I do not care that it cost more, they treat me great and that is worth it. Johnson Cadillac has always been incredibly kind to me and I loved going there. This place was the worst.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

I am very sorry that we obviously are not able to satisfy you the way that you would like. When you arrived, we did have several folks already waiting, and we really can't allow someone to jump in front of folks that were already being helped. We try to do our best to help all of our customers in a timely manner, however, obviously we were unable to help you fast enough. For that, we sincerely apologize. Thank you for letting us all know how you feel. Sincerely, Will Schafer

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Customer

Reviewed by Malinda Grace Leggett from Augusta, GAJune 19, 2021

Great and professional group of people. Always friendly and helpful. Service appointments are always available at your convenience. They are done in a timely manner.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Master Buick GMC

Here at Master Buick GMC we're proud to be a multi-generation family business that puts customer service first. We've been serving our community for over 80 years and we've passed our commitment to customer satisfaction from each generation to the next. In fact we've won Columbia County's Best of Award five years in a row! Give our Express Car Buying a try. Express Car Buying is an all online buying experience that is sure to keep the car buying process simple!

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