5651 Pensacola Blvd
Pensacola, FL 32505

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Sales: 850-637-8973

Used Cars: 850-637-8973

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Step One Buick GMC Cadillac Pensacola

Overall Rating:

3.4 (out of 5)

83% recommend this dealer

191 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I was very fortunate to have Shelli Payne work with me

Reviewed by Steve Risch from Beulah, FLJune 30, 2025

I was very fortunate to have Shelli Payne work with me through this purchase. She was extremely knowledgeable about the XT6 Sport that I went there to look at and purchase. It is always a pleasure to work with someone who is so professional. She took her time going over all the accessories that are on the vehicle that I purchased. This was very important since my last vehicle, XT4, had few accessories.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

I was charged for diagnostic fees that I was told would

Reviewed by Cynthia_richardson2000June 04, 2025

I was charged for diagnostic fees that I was told would be dropped if my car was fix at service shop

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I purchased my Buick in 2021 and I have it serviced at

Reviewed by consultingpbhFebruary 23, 2025

I purchased my Buick in 2021 and I have it serviced at the dealership. Jessica has been excellent at getting me in and out because in retirement Pam and I are a one car family. Jessica did an excellent job just recently, Hat Tip to the mechanic and the shuttle drivers, John Henry and Noah. My Service Dog Jack loves the place. Scheduling was also excellent. Liam Holliday

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for your kind words, Liam! We're thrilled to hear that your experience with Jessica, John Henry, and Noah has been so positive. It's always great to know that we’ve been able to accommodate your needs, especially with your busy schedule. We also love that Jack feels comfortable with us – we’ll be sure to pass along your compliments to everyone involved. We're grateful for your continued trust in our service department, and we look forward to taking care of your Buick for many more years to come!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Step One Buick GMC Cadillac Pensacola

Why should you buy from Buick GMC Pensacola? Our unmatched service and diverse Buick GMC inventory have set us apart as the preferred dealer in Pensacola. Visit us today to discover why we have the best reputation in the Pensacola area.

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