Step One Buick GMC Cadillac Pensacola

Shelli did an amazing job regarding the my purchase of my 2026 gmc denali truck. I will refer anyone I hear of who is interested in buying a new vehicle to her and step one.andy

Clinty was fantastic during my buying process of my 2026 Yukon! Would buy from him again AND will recommend him and the dealership! Matt Bell (Pensacola, FL)

I recently purchased a Cadillac Escalade IQ through James Ming at Cadillac of Pensacola. The initial deal was fine, but everything after was a disaster. In finance, Amanda told me they “don’t sell GM warranties” and pushed a third-party plan. After seeing horrible reviews, I declined—and suddenly they “could” sell GM warranties after all. Then came changing transport costs, unexplained delays, and undisclosed recall and warranty issues. Every day was a new excuse. And every time I asked a question, they hid behind a manager named “Pink,” blaming nearly every problem on him to avoid taking responsibility. James assured me all recalls were done. That was false. My local dealer found two open recalls, and my vehicle has now been in service for 15 days awaiting parts—for a car I’ve already paid for and cannot drive. I even told them to hold the car and not finalize the sale until everything was resolved. They had my $30,000 deposit but pushed the deal through anyway. The vehicle also arrived missing equipment I specifically asked about and was told it had. Bottom line: think twice before buying from Cadillac Buick GMC of Pensacola. I encountered misinformation, shifting stories, and zero transparency. Verify everything yourself and don’t rely on what you’re told.