Buick GMC Cadillac Pensacola in Pensacola including address, phone, dealer reviews, directions, a map, inventory and more

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5651 Pensacola Blvd
Pensacola, FL 32505

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Sales: 850-637-8973

Used Cars: 850-637-8973

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:30am – 2:00pm

Reviews of Buick GMC Cadillac Pensacola

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

118 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I am also curious about the "used" parts business model....

Reviewed by Amy AtkinsAugust 17, 2021

I am also curious about the "used" parts business model. We were charged $4,856.00 for full R&R of Lifters, gaskets, bolts, etc in our Yukon Denali in July 2021. On August 9, 2021 the same symptoms occurred that caused the R&R. Had to have AAA tow our Yukon to another Certified GM Service Center and were told that not only was it done incorrectly, but multiple used parts were also put back into the truck, multiple parts are missing entirely and more damage was done to the engine. Service Manager already admitted on the phone that they frequently use the customers' old bolts (just the beginning) but we were charged over $253 for 30 new bolts. (put back into their inventory I guess?) This doesn't include failed lifters, etc. The two dealerships are blaming each other and refuse to be accountable, although they are both Certified GM Service Centers. The damage caused by the first repair has lead the second dealership to recommend a new engine now and at least $6000 to make good. We have been without a vehicle for 8 days now, no repairs started, no loaner car offered and we have been forced to conference call the two dealerships on our own phone because they've allegedly been leaving messages for each other and we have been told multiple times "he/she is too busy right now." They need to make this right and replace the engine (obviously at no charge to us) so that we have a dependable vehicle once again. Oh, and by the way, we are active-duty military so not having a vehicle is super convenient to get to base every day. We've contacted GM Corporate now. Hoping someone in this company is ethical because an attorney is expensive. Spend your money elsewhere.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

we are sorry for your inconvenience. As per of conference with you and the other dealer we are awaiting additional information as requested from other dealer in attempt to resolve this matter

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

4.3 (out of 5)

Felt like the deal that we got on the new car was...

Reviewed by cthomas22May 31, 2021

Felt like the deal that we got on the new car was reasonable; perhaps I could’ve negotiated a little better final number but wasn’t there to spend my time haggling.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.5 (out of 5)

I would like to give high praise to JJ Hommer for going...

Reviewed by alshazleyMay 12, 2021

I would like to give high praise to JJ Hommer for going above and beyond and making a smooth process in purchasing my 2021 Cadillac Escalade.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Buick GMC Cadillac Pensacola

Why should you buy from Buick GMC Pensacola? Our unmatched service and diverse Buick GMC inventory have set us apart as the preferred dealer in Pensacola. Visit us today to discover why we have the best reputation in the Pensacola area.

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