Bill Cramer Chevrolet Buick GMC in Panama City including address, phone, dealer reviews, directions, a map, inventory and more

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2251 W 23rd St
Panama City, FL 32405

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Sales: 850-785-5221

Used Cars: 850-785-5221

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Sales Department

Sun 1:00pm – 5:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Reviews of Bill Cramer Chevrolet Buick GMC

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

425 out of 446 people said they would recommend this dealer

1 (out of 5)

Unethical Sales Practices

Reviewed by Daniel Salazar in Panama City, FLJune 12, 2021

Well.... I am going to attempt to keep this civil and professional as my blood is boiling right now. Earlier this week my wife and I purchases TWO not one but TWO vehicles from Bill Cramer. Throughout the process and when we left we were very happy with our purchases. Throughout this week I have referred a few friends and family members in the market for a vehicle to Bill Cramer because of the experience we had. During the negotiation process I requested that the Auto Butler service be removed as it is a product I would not use or care to have. This request was denied on the premise that do to it being on the window sticker it must be purchased with the vehicle. I rebuttal with the salesperson and stated that didn't seem right, to which he replied that it is something the dealership is doing to still be able to offer discounts but still keep profits up. I, again, stated that I didn't really need the product but if there was nothing that could be done to remove the service than fine. The $595 the service cost was at no point going to make or break the deal. Again, we are very happy with our cars. And because it may come up in a reply to the negative review, no we never felt pressured into buying anything. However, upon learning that I am not required to purchase everything on a window sticker and the dealer-addons can in fact be removed I feel as though I was lied to the product was sold to me based on a lie rather than being honest about what it is, why its on there, and why they generally will not remove it from the purchase price. Simply put, it has nothing to do with the product, the cost of the product, the cost of car. I never once felt pressured into buying anything only annoyed that I "had" to pay for a service (Auto Butler) that I did not really want, but never pressured. Now. Well now. I've been lied to, and the great experience I had has turned into one in which I will likely never do business at Bill Cramer again. Nor will I recommend going to Bill Cramer to anyone, and yet at the same time discourage those who mention going there from going. I have attempted to resolve this issue prior to posting. People make mistakes. People are human and deserve forgiveness. However, my 30 to 45 minutes worth of phone calls today were met with "Well there's nothing we can really do. I am sorry you feel that way. You could have walked away from the deal, you didn't have to buy anything, etc." Additionally, I would add that my request to make things right wasn't unreasonable. I didn't ask for anything free. I didn't ask for them to discount the cars even further, because honestly they did work with us and we did get a great deal. My only request was that they refund us the cost of the Auto Butler on both vehicles, and pay us the interest having the additional amount of the service in an financing contracts be reimbursed as well. Instead.... "There's nothing we can do...."

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Hurricane damaged verticals

Reviewed by Amber in Panama City flMay 31, 2021

I have been in contact with bill cramer multiple times over the last year with no resolve. I was sold a car and told it had no hurricane damage Over the next year and through out my whole pregnancy I became very sick almost losing my child. All of the signs of a flood damaged car was there but I was told the car was not in the hurricane. They told me this because it was sold by a Panama City beach resident and not Panama City so they felt they did not need to disclose this information to me. As I suspected and what always happens with cars damaged in that manner my alternator has gone out. Upon running into the person who previously owned the car I was informed that the person did evacuate for the hurricane from the beach TO PANAMA CITY!! So the car did go through the hurricane. I have spent thousand to get it fixed still owe ten grand and it has made me and all of my children extremely sick but still bill Cramer refuses to do anything about it. Very unprofessional! And it does not matter if I get the alternator fixed I will just have the same profile me it’s the reason I bought a new car because my Avalon went through the hurricane and had all of the same problems. I will be contacting an attorney at this point since bill Cramer refuses to do anything about it.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Best place to go

Reviewed by Toni Stetson in Panama City Beach, FLDecember 06, 2014

I have always been extremely satisfied at Bill Cramer. Sally and the service crew do a great job of taking care of all my car's needs. The lounge is great with wifi and coffee and water. Also they have a shuttle or car on loan which I greatly appreciate. Living on the beach, I need transportation when in town. They always accommodate. This is my second car purchase from them, and I will continue to return due the the service department.
 Also Bill Cramer dealership is involved in the community, sponsoring blood drives and other needs for local people. 
 I tell all my friends to shop there! Lee, Sally, and others are ready to help when needed.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Bill Cramer Chevrolet Buick GMC

In July 1965 Tommy Thomas founded our dealership on the principle of doing business one way the right way everyday. Over the last 40 years our family of employees has aspired to uphold that tradition. We are most grateful for the many wonderful customers we've been privileged to serve. We'd like to thank you for your trust in us. Over those years we have been honored to serve this beautiful area and to call it home.

We are fortunate to live in one of the world's most wonderful and generous places. We pledge to continue our commitment to making our home an even better place to live.

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