Sullivan Buick GMC Truck in Ocala including address, phone, dealer reviews, directions, a map, inventory and more

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4000 SW College Rd
Ocala, FL 34474

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Sales: 352-653-2584

Used Cars: 352-261-0053

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Sullivan Buick GMC Truck

Overall Rating:

4.1 (out of 5)

74% recommend this dealer

57 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I was a repeat customer of this dealership I bought a new

Reviewed by domperkins74June 18, 2022

I was a repeat customer of this dealership I bought a new GMC truck from them in 2017 I later traded that truck back to in 2019 for another new GMC they call me this week asking if I wanted to trade my 2019 in on another new truck they told me to look what they got online and come in on Saturday I found a couple of new trucks on the site for around 80k when I got down there they tried to sell me a couple of used truck for 93k and 94k so I asked about the new for 80k on there website they said that truck is over a 100k so I asked how come it says 84k on the website the salesman told me GMC control's the price on website but the dealership wants 15k to 20k over the msrp. False advertising at best I would be buying another vehicle from again I'll drive to another GMC dealership with integrity

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. We would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. Sincerely, The Sullivan Buick GMC Team

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Battery change - pricing really high ($450)

Reviewed by J Gradek from Ocala, FloridaJune 13, 2022

Wait for the service rep was fairly short. Rep was corteous and assured me I will be taken care of. I presented the issue (battery not working) and was asked to sign the paperwork allowing to work on my vehicle. Was not given the estimate of how much the battery replacement would cost me. I decided to wait for the work to be finished, and was given estimated time 1 to 2 hours, which I was comfortable with. I was approached within this time frame by the same rep who politely let me know the car is being tested for any additional issues, but will be completed soon. Then there was a long wait, much longer than I expected. At some point, I looked out the window, and noticed my vehicle standing there in a row together with other cars. It looked it was done and just waiting there. No one let me know the work was completed and I can pay and go. I went back to the service area and stated my vehicle must have been ready and received affirmative response. The total came to around $450, a little stiff for a battery change (bettery itself was around $225, labor was high at about $160, the rest was the shop fees and taxes). Paid and went to the vehicle. The inside of the vehicle was left a mess. The floormats were placed on the rear seats (the battery location is in the floor well behind the passenger seat), and not placed back on the floor; there was a lost pencil in the well of the battery, that I had to remove after I noticed it, the front seats settings were off, and the protective paper floormats were crumbled at the fron passenger and driver flooring. It did not look good, it looked messy, especially for the price I paid for the service. Interestingly, I had a coupon for a free installation and not to remote Gainesville Buick GMC, hence I knew I will be charged around $160 for installation itself, I would definitely go to Gainesville to do it. Would pay for the gas for the drive, but save on the stiff installation price. But again, was never told how much the battery replacement would cost me. Overall, despite service rep was really nice and polite, the experience was poor and way below expected satisfaction level.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Sullivan Buick GMC Team

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

I purchased a Gmc Terrain from Sean who was great.

Reviewed by MellisaMarch 30, 2022

I purchased a Gmc Terrain from Sean who was great. The gentleman in Finance was great. Where it went horrible wrong was when I discovered I was never told the bun warmers didn't work due to it didn't have a chip and was told by service manager Mark, I had signed paperwork stating I got a discount, I hadn't, I was transferred to the sales Manager, Mike, and as I was explaining what was going on I said I don't know who is paying for the chip but I know I sure as xxxx ain't and Mike began screaming at me to watch my mouth. I was floored because I have heard these sales guys in this very place say worse. He wouldnt even listen and continued to be condescending. I got off the phone and drove in. He was rude and extremely condescending to me again without even listening. Sadly I do not believe Mike is good management material because he is young and doesnt have enough experience in this roll.I hadn't even said what I came to say and he screamed at me to get out of his office. Even when I lowered my voice to barely above a whisper he screamed for me to get out of his So I went to the Cadillac dealership. Talked to a really nice gentleman and he called Mike up and asked him to come to his office. Once again Mike started in his condescending tone telling me what I was going to do. The gentleman walked back into the building as I proceeded to tell the Mike how not to speak to a woman. The other gentleman came back out after Mike left and said what Mike said was wrong. I know for a fact he walked back in to his office and called me a Karen. NO Mike, I am a woman who refuses to take your pour behavior. Then for Mike and Mark to use this against a young man who worked in the shop to suspend him, when it had nothing to do with him but Mike's poor behavior and the fact that this young man Mike should not be in the current position he is in because he clearly cannot handle it. You do not treat a customer in this mannor

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for sharing this review regarding your experience with us. We'd like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Sullivan Buick GMC Team

Overall Experience 2

Customer Service 2

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Sullivan Buick GMC Truck

Sullivan Buick GMC is your Ocala GM Dealership
Thank you for visiting Sullivan Buick GMC in Ocala Florida where you'll find the latest GMC trucks and Buick sedans that you want to drive. If you've been looking for a great deal on a GMC or Buick in Florida then you've found the right place Sullivan Buick GMC. Located on Southwest College Road we're easy to find from Exit 350 on Interstate 75 in Ocala. If you need specific driving instructions or are coming to see us from Tampa please view our hours and directions page to obtain specific driving instructions to our GM dealership near Tampa.

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