Brickell Buick & GMC

Completely lost my trust. Avoid this dealership. Brickell Buick & GMC gave me the worst service experience I’ve ever had. Brickell Buick & GMC misdiagnosed my 2025 GMC Acadia, kept it for 16 days with no ETA, told me it was fixed when it wasn’t, and documented that I “refused service” while still giving me a loaner and holding my vehicle. They verbally said it was a telematics module issue, but my paperwork shows no telematics diagnosis and no proof a part was ever ordered. Emails, calls, and even certified mail went ignored. The service advisor couldn’t communicate with me in English. The loaner was so small it made my knee swell, and they did not care when I told them. They even sent the service survey to my husband instead of me. Another GM dealer, Coral Springs Auto Mall, later correctly diagnosed the actual problem and treated me with professionalism — showing just how badly Brickell handled everything. I will never trust Brickell Buick & GMC dealership ever again. They cannot be trusted. They were Unprofessional and careless. Sincerely, Nethea

I approached Brickell Buick GMC / AutoSpecs to explore trading my Ferrari 488 for a Lamborghini Urus, and the experience was extremely disappointing. I asked the salesperson Ivan which bank was best for a business auto loan, and he told me he confirmed with the finance manager that GM Financial was the best option. I clearly instructed him to only run my credit with GM Financial, and he agreed. Later, I discovered that my credit was run with multiple banks without my authorization, including TD Auto Finance. To make the situation worse, I found out afterward that GM Financial does not even finance Lamborghini, meaning the information I was given by Ivan was completely incorrect from the start. I trusted his guidance, and instead I ended up with unauthorized inquiries and misleading information. When I confronted the finance manager, Frank Arias, he acknowledged the mistake and promised to sign a letter confirming the unauthorized credit pull so it could be removed from my credit report. I even drafted the letter myself to make it effortless for him. Despite giving him time and multiple attempts to follow up, Frank never signed the letter and stopped responding. The dealership not only ran my credit without permission, but after admitting the error, they failed to take responsibility or correct it. This felt like classic dealership tactics — misleading information, unauthorized credit pulls, and zero accountability after being called out. Given the nature of the vehicles involved and the brand they represent, I expected professionalism and honesty. Instead, I was misled and ignored. If you plan on doing business here, get everything in writing, verify any financing information they give you, and protect your credit.

Let's see....I sold them a vehicle and they did all the usual dealership stuff - asking me to agree to a price and then subsequently lowering the price they offered...not once but twice. And that all would have been OK, I guess. But it took them WEEKS and several phone calls for them to actually send me the check. Would not work with this dealership again.