26953 Sussex Hwy
Seaford, DE 19973
Sales: 877-227-9979
Used Cars: 877-228-7119
Sales Department
Sun | Closed |
Mon | 8:30am – 8:00pm |
Tue | 8:30am – 8:00pm |
Wed | 8:30am – 8:00pm |
Thu | 8:30am – 8:00pm |
Fri | 8:30am – 8:00pm |
Sat | 8:00am – 5:00pm |
Service Department
Sun | Closed |
Mon | 8:00am – 5:00pm |
Tue | 8:00am – 8:00pm |
Wed | 8:00am – 5:00pm |
Thu | 8:00am – 5:00pm |
Fri | 8:00am – 5:00pm |
Sat | 8:00am – 4:00pm |
Overall Rating:
4.5 (out of 5)
86% recommend this dealer
49 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
STAY AWAY
The absolute worst dealership around. Do not use them for anything, I mean anything at all. I would not buy nor have anything worked on there. All they want it to take your money, like to you and rip you off.
Maximum rating = 5
This is an awful dealership w awful customer service!...
This is an awful dealership w awful customer service! They sold a car out from under me after promising to hold it until Monday. I had to leave town for an emergency my grandfather was in his last days and I spoke directly to finance manager and asked several times to clarify that yes they would be holding it for me. He gave me his word. I offered to hold with a deposit they said not necessary. I had sold my car that day so was planning on having a car to pick up Monday morning. I messaged my salesman Monday morning to set up a time to pick up my new car. I was then told it had been sold my they would look for a better one for me and give it to me for the same price. I was never contacted by the manager or my salesman about a replacement which was definitely known they would not be able to find in today’s market. They knew exactly what they were doing ! Awful. Two weeks later I still have no car and had to take an u we to my grandfathers funeral. They never offered me a rental in the meantime or anything! Customer service rating is actually a negative!
Dealer Response
Kristen, Thank you for speaking with us. If something else comes up and you would like to speak further please call General Manager David Wackett at (302)629-9144.
Maximum rating = 5
They lie
This is an awful dealership w awful customer service! They sold a car out from under me after promising to hold it until Monday. I had to leave town for an emergency my grandfather was in his last days and I spoke directly to finance manager and asked several times to clarify that yes they would be holding it for me. He gave me his word. I offered to hold with a deposit they said not necessary. I had sold my car that day so was planning on having a car to pick up Monday morning. I messaged my salesman Monday morning to set up a time to pick up my new car. I was then told it had been sold my they would look for a better one for me and give it to me for the same price. I was never contacted by the manager or my salesman about a replacement which was definitely known they would not be able to find in today’s market. They knew exactly what they were doing ! Awful. Two weeks later I still have no car and had to take an u we to my grandfathers funeral. They never offered me a rental in the meantime or anything! Customer service rating is actually a negative!
Dealer Response
Kristen, Thank you for speaking with us. If something else comes up and you would like to speak further please call General Manager David Wackett at (302)629-9144.
Maximum rating = 5
Welcome To Hertrich Buick GMC Dealership in Seaford Delaware.
Family owned and operated Hertrich Buick GMC has been your Delmarva GMC dealer since 1964! We are located in the heart of the Delmarva Peninsula at 26953 Sussex Highway Seaford Delaware and serve as your Buick GMC dealer with a state of the art GM Certified Sales & Service Department. As your gateway to the best buying experience you will ever have we at Hertrich Buick GMC know that price is important that's why we will beat out the competition time and time again with our aggressive pricing!
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