Hertrich Buick GMC of Seaford in Seaford including address, phone, dealer reviews, directions, a map, inventory and more

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26953 Sussex Hwy
Seaford, DE 19973

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Sales: 877-227-9979

Used Cars: 877-228-7119

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Hertrich Buick GMC of Seaford

Overall Rating:

4.5 (out of 5)

86% recommend this dealer

49 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

STAY AWAY

Reviewed by Unhappy Customer from Millsboro, DEFebruary 24, 2022

The absolute worst dealership around. Do not use them for anything, I mean anything at all. I would not buy nor have anything worked on there. All they want it to take your money, like to you and rip you off.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

This is an awful dealership w awful customer service!...

Reviewed by KristenAugust 18, 2021

This is an awful dealership w awful customer service! They sold a car out from under me after promising to hold it until Monday. I had to leave town for an emergency my grandfather was in his last days and I spoke directly to finance manager and asked several times to clarify that yes they would be holding it for me. He gave me his word. I offered to hold with a deposit they said not necessary. I had sold my car that day so was planning on having a car to pick up Monday morning. I messaged my salesman Monday morning to set up a time to pick up my new car. I was then told it had been sold my they would look for a better one for me and give it to me for the same price. I was never contacted by the manager or my salesman about a replacement which was definitely known they would not be able to find in today’s market. They knew exactly what they were doing ! Awful. Two weeks later I still have no car and had to take an u we to my grandfathers funeral. They never offered me a rental in the meantime or anything! Customer service rating is actually a negative!

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Kristen, Thank you for speaking with us. If something else comes up and you would like to speak further please call General Manager David Wackett at (302)629-9144.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

They lie

Reviewed by Kristen from Georgetown DelawareAugust 17, 2021

This is an awful dealership w awful customer service! They sold a car out from under me after promising to hold it until Monday. I had to leave town for an emergency my grandfather was in his last days and I spoke directly to finance manager and asked several times to clarify that yes they would be holding it for me. He gave me his word. I offered to hold with a deposit they said not necessary. I had sold my car that day so was planning on having a car to pick up Monday morning. I messaged my salesman Monday morning to set up a time to pick up my new car. I was then told it had been sold my they would look for a better one for me and give it to me for the same price. I was never contacted by the manager or my salesman about a replacement which was definitely known they would not be able to find in today’s market. They knew exactly what they were doing ! Awful. Two weeks later I still have no car and had to take an u we to my grandfathers funeral. They never offered me a rental in the meantime or anything! Customer service rating is actually a negative!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Kristen, Thank you for speaking with us. If something else comes up and you would like to speak further please call General Manager David Wackett at (302)629-9144.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Hertrich Buick GMC of Seaford

Welcome To Hertrich Buick GMC Dealership in Seaford Delaware.

Family owned and operated Hertrich Buick GMC has been your Delmarva GMC dealer since 1964! We are located in the heart of the Delmarva Peninsula at 26953 Sussex Highway Seaford Delaware and serve as your Buick GMC dealer with a state of the art GM Certified Sales & Service Department. As your gateway to the best buying experience you will ever have we at Hertrich Buick GMC know that price is important that's why we will beat out the competition time and time again with our aggressive pricing!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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