GMC, Cadillac and Buick
New Car Dealership in Vernon Rockville, CT
Overall Rating
4.7/5
Read dealer reviews
It's all in the family at Scranton Cadillac Buick GMC in Vernon Connecticut. Founded in 1952 by Larry Scranton, the business has been a labor of love born from his bold vision and tireless investment of time and finances. Now the torch is being passed to the third generation; daughter Meghan and son Matthew. Along with the countless hard-working loyal employees, Scranton Cadillac Buick GMC is dedicated to providing superior service, honesty and integrity. For more than half a century, Scranton Motors has been the dealership trusted by generations of area families.
Scranton Cadillac Buick GMC of Vernon's service reps and mechanics are GMC trained and utilize the latest cutting edge technology to keep your car running smoothly.
Scranton Cadillac Buick GMC of Vernon Reviews
Overall Rating
4.7/5
144 out of 153 people recommended this dealer
Overall Facilities:
4.1/5
Experience was a Disaster
Reviewed by Doug Macy
in Mass
January 04, 2021
We bought a 17 Acadia Denali in Dec of 2019 and have been to the dealership 9 times since then living an hour away. A replacement transmission torque converter and few other parts with the same issues still happening. If we bought in mass this would easily fall under the lemon law! The service department rarely called when they said even to the point of showing up with no rental to use. Other than John the service department has been shockingly bad and cannot believe how we were treated after having issues on the ride home with the vehicle. We are at a loss what to do with this 40k SUV that drives like garbage.
***UPDATE***
12/17/2020
We brought our Acadia back to Scranton after getting a call right away from Mike after this post. Was told after the tech took it for a whole weekend that they could not get the car to repeat the issue we spoke of. Once we got the car back obviously frustrated with this And with the pandemic we waited to go back into a dealer. We decided last week to take the Acadia to another GMC dealership, they called me within 4 hours of it being there saying they used their scanner to lock the converter it would shudder and have the issues we always had. Which is exactly what I asked Scranton to do being in the field I knew how to get it to repeat. So the diagnosis was it needed a new converter (again) and I’m sure the transmission will need a once over also that the bolts in the center driveshaft bearing were hand tight which is surprising that no issues occurred with this. We did not want to use Scranton for service since they couldn’t get this fixed after 9 attempts and with 2 kids the hour 15 each way drive got old really fast! Car is going in for service to get all these items fixed for a second time at another dealer. I wish we never bought this car but at least we are getting taken care of by someone else
Always Excellent Service
Reviewed by Pat Harvey
in Ellington, CT
January 03, 2021
Always provided with excellent repair and customer service
Great Dealership
Reviewed by Unitgmc220
in Vernon, CT
April 19, 2014
I just purchased my 3rd truck from Scrantons over the past 12 years. They have always treated me well, and found every discount they could to help with the price. Jim Sydoriak was my salesman and he was great, spending as much time with me to tell me about the truck, both before and after I bought it. Jim was also great because he wasn't pushy and he let me make my decision in my own time. All-in-all, Scrantons is a great dealership to buy a vehicle from!!!
