Saybrook Buick GMC in Old Saybrook including address, phone, dealer reviews, directions, a map, inventory and more

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225 Middlesex Turnpike
Old Saybrook, CT 06475

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Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Saybrook Buick GMC

Overall Rating:

4.5 (out of 5)

90% recommend this dealer

20 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great Service Department

Reviewed by Al Ross from Old Lyme, CTAugust 03, 2017

I had some oil consumption issues with my GMC Terrain. GMC has unique polices and procedures for acknowledging and fixing a problem. However, the service department of Old Saybrook GMC (Bobby, Nikki, and Scott) worked their way through them. First GMC authorized new pistons and rings, and when that didn't work finally a new engine. I think GMC is hoping that with the time, polices, and their procedures that you will give up. But with perseverance and the help of the service group we managed to work through the issues and ultimately get GMC to do what they should have done in the first place...a new engine. Thanks to a great service group! Al

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Al, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Exceptional

Reviewed by Carolyn from Cranston, Rhode IslandMarch 16, 2017

I recently purchased a 2002 yellow ford thunderbird. It has been my dream car for a long time. Very impressed with salesman ,Rick. He was super accommodating friendly and really extended himself more than any auto salesman that I ever met. Dealer staff was also very friendly and did not feel pressured. I would not hesitate to buy a car from this dealer.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thanks for the wonderful feedback, Carolyn. We strive to provide excellent service to our customers at Saybrook Buick GMC, and we are thrilled you've had such a great experience working with Rick and our team in the purchase of your Ford Thunderbird! If you have any additional needs or questions, please give us a call. You really made our day today!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent !!!!! service experience

Reviewed by Robert from Higganum, CTSeptember 01, 2016

I would like to comment on the outstanding customer service received by Bobby Clark and Scott Graves. I have interfaced with many customer service representatives from multiple dealers over my lifetime. Without a doubt, these two individuals have been the best I have dealt with hands down. From my first dealings with them, they were extremely professional and responded to my concerns regarding my 2015 GMC Sierra. They both worked well with me and were very attentive. Every item that was discussed was quickly and easily corrected. Everything they did was honest, straight forward and they delivered on my expectations. I sincerely hope Saybrook Buick GMC continues to hire people of this caliber to represent the excellence of this company. You have just earned a repeat customer who has not purchased a GM product since the 80s due to poor customer service. I will also be recommending your company to all interested persons in need of a new vehicle and or service to currently owned vehicles keep up the good work.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Saybrook Buick GMC

If you're in the New England area and you're searching for a new or used Buick or GMC car truck or SUV think of us. Our friendly and professional staff is ready give you all the help you need when you're ready to start your search. Get the best prices up front - No haggle No hassle.
Best Prices and Selection in New England.

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