47 Stonington-Westerly Rd
Mystic, CT 06355
Sales: 860-245-9935
Used Cars: 860-245-9935
Sales Department
| Sun | Closed |
| Mon | 9:00am – 6:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 6:00pm |
| Fri | 9:00am – 5:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 1:00pm |
Overall Rating:
3.5 (out of 5)
74% recommend this dealer
191 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Everything about this dealership was terrible from start
Everything about this dealership was terrible from start to finish. Every interaction was over the phone, and they still managed to lie at every turn. They ran my credit, took my deposit, assured me the car was mine… and then sold the car to someone else after I left work and drove 2.5 hours to pick it up. Three different salesmen (Daniel, Chris, and Tino) left voicemails this morning telling me the car was available. Based on that, we moved forward with the credit application and deposit with Tino. Clearly no one communicates, and the leadership is just as unorganized. Who does that? Completely unprofessional, unethical, and disrespectful. They wasted my time, hit my credit for nothing, and acted like it wasn’t a big deal. Zero accountability, zero honesty, and absolutely zero customer service. This dealership is nothing but liars. They do not care about their customers in the slightest. I would never recommend them to anyone. Stay far away — they will run your credit and still sell your car out from under you. Tolby and Tino made this an awful experience. My family has been in the car business for over 37 years, and they would never treat a customer this way. Be careful — they may run your credit and then sell your car.
Dealer Response
Thank you for sharing your experience, and I appreciate your feedback. I understand that your interactions with Brustolon Buick GMC did not meet your expectations, and I take your concerns seriously. It is frustrating to hear about the lack of communication regarding your vehicle, and I can assure you that this is not reflective of our values or our commitment to customer service. We strive to provide clarity and respect throughout every transaction. Please reach out to me directly so we can discuss this situation further. Your experience is important to me, and we value the opportunity to improve. Thank you again for your feedback. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com
Maximum rating = 5
We just purchased a used EV from Brustolon.
We just purchased a used EV from Brustolon. Greg Sloan was a great salesperson: knowledgeable, clear communication, direct negotiations, and very efficient processing of the paperwork for the sale.
Dealer Response
Thank you for your review! We're glad to hear you had a great experience purchasing your used EV from Brustolon Buick GMC. It's great to know that Greg provided you with knowledgeable and efficient service. We hope to see you again for your future automotive needs. Sincerely, The Brustolon Buick GMC Team
Maximum rating = 5
Incredible buying experience.
Incredible buying experience... every single touch point They moved through the process great..people I needed for my next step called in succession. Greg ( sales) followed up and came in on day off AAron was incredibile
Dealer Response
Thank you for your wonderful feedback, Tony! We're thrilled to hear that you had an incredible buying experience at Brustolon Buick GMC. It's great to know that our team, including Greg and Aaron, made the process smooth and seamless for you. We appreciate your support and look forward to seeing you again in the future! Sincerely, The Brustolon Buick GMC Team
Maximum rating = 5
"To Serve Customers for Life"
That is the mission of Brustolon Buick GMC. It is the driving force behind the hard work and sincere commitment on the part of our team to provide you with the best automobile shopping experience possible. Value and quality in the products you choose is just the beginning. Service and commitment is long lasting.
For over 65 years Brustolon's has been an organization that people know to be of the highest integrity providing you world class products and a sincere focus on your ongoing satisfaction. Our customers and employees are our greatest asset.
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