47 Stonington-Westerly Rd
Mystic, CT 06355

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Sales: 860-536-2627

Used Cars: 860-536-2627

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Brustolon Buick GMC

Overall Rating:

3.4 (out of 5)

73% recommend this dealer

180 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

The team at Brustolon is great!

Reviewed by cpenzajrMay 15, 2025

The team at Brustolon is great! Arvy S is wonderful and works hard to ensure you get a great deal. I was in the market for a GMC Sierra 1500 AT4 and when i arrived to my appointment he had a couple of options sitting up front ready for me to look at. Great experience! Thank you!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for your kind words! We're pleased to hear you had such a great experience with Arvy at Brustolon Buick GMC while looking for your GMC Sierra 1500 AT4. Our team works hard to provide excellent service and we're glad it showed during your visit. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Brustolon Buick GMC Team

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Wasn't terribly impressed.

Reviewed by Stacey from Mystic, CTMay 12, 2025

Wasn't terribly impressed. They contacted me right away and when I didn't get back to them within a day, called and texted me 5 more times. When I finally did go in to look at a vehicle and gave the name of the sales person I had been talking to, I was laughed at by one of the sales men who told me that the person I had been texting with was really their automatic reply robot. When I was finally able to look at the car, it wasn't as the website described. One of the doors had a dent with a deep scratch, the tires badly needed replacing, the brakes had grooves and were filthy, and the trunk was a mess, scratches everywhere and the carpet was filthy. I didn't take it for a test drive as the first look was enough. After a few days, I checked the website to see if the vehicle was still there and if the price had changed at all -it had actually gone up! Won't be back.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you for sharing your experience with Brustolon Buick GMC, Stacey. I understand your concerns regarding the communication and the condition of the vehicle you visited. I appreciate your feedback, as it is vital for us to improve our processes and ensure that our listings accurately represent the vehicles. If you have any further details you'd like to discuss, please feel free to reach out to us directly. We value your input and hope to have the opportunity to serve you better in the future. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

My experience was very poor after spending 45 minutes

Reviewed by James from Old Lyme May 11, 2025

My experience was very poor after spending 45 minutes walking a lot in 15 minutes standing in the lobby. Finally someone came over to help me. I gave him my budget and what I was looking for and they continuously try to upsell me on trucks that was not what I was looking for and outside of my budget. They would not let me put a car seat in the car so I could go for a test drive with my 18 month old son even after offering to put a deposit down on a vehicle. The salesman told me he would hold him on his lap while I drove instead They also informed they do not take deposits and I would have to buy on the spot could not leave a deposit to hold it. Extremely disappointed and upset with a company that would not let me go for a test drive and offered to hold my son on their lap because they don’t allow car seats in test drives. It is extremely unsafe and unprofessional.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you for sharing your experience with us, James. I understand how frustrating it must have been for you during your visit to Brustolon Buick GMC. I appreciate your feedback regarding the test drive policy and the sales process, as it helps us improve our services. I want to ensure that all customers have a safe and satisfactory experience. Please feel free to reach out to me directly so I can discuss this with you further and learn more about your experience. Your satisfaction is important to us. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Brustolon Buick GMC

"To Serve Customers for Life"
That is the mission of Brustolon Buick GMC. It is the driving force behind the hard work and sincere commitment on the part of our team to provide you with the best automobile shopping experience possible. Value and quality in the products you choose is just the beginning. Service and commitment is long lasting.
For over 65 years Brustolon's has been an organization that people know to be of the highest integrity providing you world class products and a sincere focus on your ongoing satisfaction. Our customers and employees are our greatest asset.

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