Markley Motors in Fort Collins including address, phone, dealer reviews, directions, a map, inventory and more

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3401 S College Ave
Fort Collins, CO 80525

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Sales: 970-372-0599

Used Cars: 970-237-4657

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 5:30pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Markley Motors

Overall Rating:

4.7 (out of 5)

96% recommend this dealer

487 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Unprofessional unethical

Reviewed by Renewal444 from Fort Collins, coAugust 27, 2021

The service department is horrible. They have lied and misconstrued facts to their own design. In contacting the warranty co. I was shocked at Markleys service approach in trying to push conjecture rather than diagnosis. They were telling me they are over their head. They said they have backed themselves into a corner continuing to push their diagnosis based on supposition and no proof. The service advisor Will is not knowledgeable in any way shape or form. The person you trust to advise cannot do so because he does not understand what the technician said. I had dealings with 3 people there. The service advisor Will, the service manager Brent and Michael the technician. I have never in my life found a company that is in such disregard and understanding of customer service. I had a small request to charge my battery that they said was bad. I asked charge it and see if it charges and then holds a charge. The technician said they were unable to charge the battery. Umm anyone can charge a battery or at least try. He refused. Faith in Markley service? I would not trust them to change my oil. Worst experience I have ever had. My departing words were with the technician. I had been trying to correct the fiasco thru Eric the General manager. Eric called to inform me the technician said I was cussing him out and being belligerent. I was mad but My wife sitting beside me was open mouthed. she heard no cussing in the conversation but Michael once again lied. It is unbelievable yet i know do not have them even look at your vehicle. *****UPDATE***** Markley service and I had a disagreement in offering a diagnosis that was supposition. they thought I was unreasonable because they diagnosed the battery was bad And They refused to charge the battery to appease me. Customer Service plain and simple that they are clueless to. Just hook it up and walk away. Michael said they could not. Interesting they refused this. They were afraid of the battery being good so they lied and fought me on just appeasing me. So I picked up my car and I can’t make this up but I got on the road and I looked down. They had scratched my console. I continue down the road and I hear scraping around the steering wheel. I inspect it. I swear to all that is holy the top cover to the steering column was not even attached. It is just rattling around. Please if you use their service beware and question their diagnosis. You will find as I did they are pompous. They believe they are right and will fight you tooth and nail because they can’t stand the fact someone challenges them and Michael the service tech is not capable of proof. I see a law suit coming. It was shocking the way they treat customers at the service center but it has changed to unconscionable by leaving my vehicle for pickup, in a state of disrepair that becomes a hazard. Perhaps I am a one off for Markley service but I have a hard time justifying that tempered with their astounding and astonishing customer service or lack of

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

NEVER AGAIN

Reviewed by Betty from Fort CollinsMay 06, 2021

Unfortunately I told myself 20 years ago NOT to buy from this dealer. But, I did BIG MISTAKE. Sales person needs to be fired and when I went in to get touch up paint they gave me gray instead of white. They had the VIN. It shouldn't have need that difficult.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Betty, I sincerely apologize that your experience wasn't what you deserve or expected. Markley Motors is family owned and has been servicing and selling vehicles in Ft. Collins since 1936 for a lot of right reasons. So when we here we didn't live up to someone's expectations it troubles us and we want to make sure we correct it. If you were unhappy with a sales person we would like to know so we may address it. You may reach me directly at 970-282-6749 to discuss further. John Paul Buttermore

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Markley Ridgeline

Reviewed by Mike Fossum from Laramie, WYMarch 12, 2021

Conveniently located, the service department has excellent customer service representatives and mechanics.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Mike, thank you so much for your positive comments about Markley Honda! If you have any further questions, please give us a call. We're always happy to help! Have a nice day.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Markley Motors

We have over 350 vehicles in stock. If we don't have it we will find it for you! Family owned and operated since 1936 come in and experience the Markley difference!

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