GMC of Vacaville

Refused to Stop Automated Contact After Explicit Requests — CRM Abuse During Legal Case I originally contacted Vacaville GMC to explore options while resolving a fraudulent vehicle purchase from another dealership. I was transparent from the start: I’m currently working with attorneys, awaiting loan cancellation and a refund, and submitted a credit application here to prepare for my next steps. I made it explicitly clear that I did not want to receive any automated communications and that I wanted to hear back from only a human being with a status update of my credit application so that I could decide whether to shop for a vehicle I can pay for in cash while I awaited the current loan to fall off my credit after the cancellation. Despite this, I was contacted repeatedly by “Emma,” a bot-style CRM agent that kept messaging me as if we’d never spoken — even after I asked them to stop via email, chat, and text. I told them clearly: Stop messaging me. I only want human contact with direct access to my application. They acknowledged my request multiple times, yet continued spamming me. Their system disregarded: SMS opt-out requests Email unsubscribe confirmations Human-stated boundaries Even worse, their chat rep refused to escalate to a supervisor. The entire interaction made me feel like a sales lead in a funnel — not a real person facing an urgent legal situation involving a prior dealer’s fraud. This is CRM harassment, not customer service. I’ve attached screenshots of the live chat, text message threads, and emails to document the full pattern. I’m extremely disappointed in Vacaville GMC’s handling of this. You don't treat a potential customer — especially one navigating litigation — like this. Employee(s) Dealt With: Jason (Sales), Savannah H. (Chat), “Emma” (Automated CRM), Emma Williams (Email) Would you recommend this dealership to a friend? No.

If there was a way to give this dealer zero instead of even one star that would be more true rating. They sold a truck that the transmission failed in less than six months. This is a brand new truck not a used truck their reaction to that is they tow it in and during the time of their possession of the vehicle, they damaged the back tail Gate, and instead of replacing the truck since it was purchases a new truck and obviously there’s an inherent problem with the transmission. They put a patch on it. This is completely unacceptable and after having damaging the tailgate, they attempted to force us to pay for that if you’re gonna buy a GMC definitely do not buy it at this dealership GMC in Vacaville.

Everything was negotiated by phone and email. I was done and not expecting to buy because the cost was slightly more than I was willing to spend. The dealership is approximately 170 miles away. Finally, and after I had given up, David Messanio made an offer I was willing to accept but he wanted me to make the purchase within 2 days. I agreed to drive to physically look and if satisfied, purchase the truck. Once at Vacaville GMC, I was warmly greeted and treated friendly yet professionally by the entire staff there. The purchase went off without a hitch. I would recommend Vacaville GMC and the team there to anyone.