Ken Fowler Auto Center in Ukiah including address, phone, dealer reviews, directions, a map, inventory and more

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1265 Airport Park Blvd
Ukiah, CA 95482

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Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Ken Fowler Auto Center

Overall Rating:

2.4 (out of 5)

29% recommend this dealer

7 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DON'T PURCHASE VEHICLE HERE

Reviewed by SANDRA M from Ukiah caAugust 15, 2021

The worst customer service ever the assistant manager Daniel Sanchez handled us so unprofessional, with such disrespect that I would recommend to anyone to NOT DO BUSINESS HERE!!! Unfortunately your local loyalty doesn't matter here with that being said I've only purchased from them since 2001 all my family vehicles had been through them, it's obvious Daniel needs to learn how to treat any customer let alone loyal locals of 20+years This situation at hand could've been handled with more professional courtesy and class, I have always tried to keep my busy local but because of Daniel Sanchez I will never purchase a vehicle or do business with them!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Terrible Dealer

Reviewed by DougXPO from Healdsburg, CAMarch 14, 2021

I went in on a Sunday to purchase newer vehicle (2k miles) that I saw on their website. I agreed to pay full price. When I told them that I was paying with a personal check, the salesman excused himself and return few minutes later claiming that they could not take a personal check and that I would have to get a cashiers check. He promised to deliver the vehicle to my door detailed and with a full tank of gas. It was disappointing, but I agreed. I was excited with the truck, so I felt it was work taking some time off work to do the banking portion of the deal. I thought it was also a good gesture to have the truck delivered, since I lived I hour away. When signing the paperwork, the ‘financials employee’ was surprised with the idea that they would not accept my check, claiming they could simple wait until the check clears or do credit check (My wife and I both have credit scores over 800). It was at that point that I felt that realized that their policies may differ based upon the skin color of the customer…but I thought…they make good on the truck this could be overlooked. I procured the cashier’s check the next business day then called the salesperson to arranged an exchange (check for truck) with his driver and my father-in-law. I went back to work. After the exchange my father-in-law called me to let me know the truck had arrived, but the truck was not detailed and the gas tank was on empty. I texted the salesperson immediately. He said this should not have happened and he would have a gas card sent to me in the mail. Several weeks go by with no gas card. I called Ken Fowler Auto. I spoke with a salesperson who said he would check it to it and call me back. He never did. I called…same salesperson put me on hold…hoping I would go away. I did not. When he finally returned to the call, I asked to speak to his manager. He put me on hold again…returning to tell me the manager does not have time to speak to me and hung up.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

As we discussed I have ordered a gas card and should be able to get it into the mail on 3-26-21. I cannot apologize enough for this oversight on our part. Please contact me if you have any issues that I can address. Our customers are the most important part of our business. We go out of our way to take care of all our customers. I am so sorry that you had this experience. Please allow us the opportunity to earn your trust back. Erik Baarts- Customer Service Manager

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Terrible service

Reviewed by Danielle Mercado from WILLITS, caMarch 03, 2020

You guys lied to us over and over about parts being available. Made my husband miss multiple days of work for nothing. And after 6 months still haven't fixed the problems that you promised when we bought the truck. Worst service I've ever experienced. I'm literally shocked how terrible you guys are because people seem to like your dealership Click to Copy

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

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