1 Auto Center Dr
Tustin, CA 92782
Sales: 877-272-0054
Used Cars: 877-887-9589
Sales Department
| Sun | 10:00am – 8:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 3:00pm |
Overall Rating:
3 (out of 5)
48% recommend this dealer
231 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I hate when i get ripped off or Cheated AND OR FRAUD and
I hate when i get ripped off or Cheated AND OR FRAUD and this is the case here at Tustin Buick GMC i took my vehicle for an oil change on Saturday the service advisor stated i need front and rear pads the Teck stated they were at 3 mm both front and back that is bad for safety of my family but i didnt get them done there since i had lifetime on the pads This morning i took it to my mecanique as a surprise both of my pads were about 80 % good that is a rip off what thew want to do charge and change parts that are in good condition THAT I SEE IT AS THEM TRYING TO RIP OFF THE CUSTOMERS for non needed parts
Maximum rating = 5
Found a truck online they had.
Found a truck online they had. Worked a deal with them. Then I have to come to the dealership to sign the papers. I live 2400 miles away. It’s 2026 I don’t understand their upper management policies. Probably the reason it’s rated a 3 stars.
Dealer Response
Thank you for taking the time to share your feedback. Regarding the concerns raised, we’d like to clarify that our company policy — particularly for high-value transactions — requires customers to be present in the dealership to complete certain steps of the purchase process. This policy is in place strictly to prevent fraud and to protect all parties involved. All terms of the transaction, including payment timelines and buyer information, are reviewed and confirmed in writing at the time of signing. While we do our best to accommodate requests when possible, we must also adhere to policies designed to ensure security and compliance. We understand that this may not align with every customer’s expectations, but these standards are applied consistently and without exception. If you would like to discuss the matter further, we are happy to do so directly. Thank you, Natalie Anderson - New Car General Sales Manager - (657) 231-0831
Maximum rating = 5
Patrick the general Manager never reached after knowing
Patrick the general Manager never reached after knowing there was an issue at his dealership . AFIF was an amazing sales guy !
Dealer Response
We're glad to know that Afif provided you with amazing service, but we're sorry for the lack of follow-up on my part. We take your feedback seriously and would like to address any concerns you have. Please give me a call so we can discuss how we might improve your overall experience. Thank you, Debbie Pepper - Customer Support Manager - debbie.pepper@tustingmc.com
Maximum rating = 5
Tustin Buick GMC dealership is conveniently located in the heart of Orange County and just a short drive from Anaheim and Irvine.We are easy to find. Just remember we are in beautiful Tustin California. Our great selection of new and used Buick and GMC cars trucks and SUVs and our expert service department will leave you wondering why you didn't come to Tustin GMC sooner.
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