Penske Cadillac of South Bay in Torrance including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

18600 Hawthorne Boulevard
Torrance, CA 90504

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 10:00am – 6:00pm
Tue 10:00am – 6:00pm
Wed 10:00am – 6:00pm
Thu 10:00am – 6:00pm
Fri 10:00am – 6:00pm
Sat 10:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 4:00pm
Tue 7:00am – 4:00pm
Wed 7:00am – 4:00pm
Thu 7:00am – 4:00pm
Fri 7:00am – 4:00pm
Sat Closed

Reviews of Penske Cadillac of South Bay

Overall Rating:

3.8 (out of 5)

67% recommend this dealer

39 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Worst Car buying experience

Reviewed by Marlen Lopez from Long Beach, CaApril 26, 2021

This has been by far the worse experience i have ever gone through in a car buying experience. i purchased a 2016 GMC Yukon with 75k miles. Only 1 owner - Vehicle was always serviced at GMC - No Accidents reported on Autocheck or Carfax . Within my first 30 days of having the vehicle, the car was taken into Service 4 different times. The day the vehicle was sold to me, the taillights were out. Isnt that a HUGE safety issue ??? (When you guys put these cars on the lot, do you guys not inspect them?) I pick up my car from service once the installation was complete to find out the power motor for the drivers window wasn't working correctly. Few days go by my Brake pump start vibrating when I would step on the brake. On my 30th day of having the vehicle my Transmission goes OUT !!!! Sure enough Sales Manger Ketty was looking for any type of way to get ME to pay for a new Transmission. Given the fact that I only purchased a full size SUV because I am 5 months pregnant with a 1 year baby. Not once did the Sale manager show any empathy towards my situation. Transmission gets replaced with ME having to PAY OUT OF POCKET. The day of the delivery with my new transmission, the middle console is not longer working . Of Course, the dealer wants me to pay out of pocket $700 to replace that too. I called Ketty, Friday April 23rd , it is now April 26th, i have not received a call from Him or his team. This was my first time buying a GMC, i would NEVER EVER EVER recommend anyone to buy one. I would NEVER recommend anyone buy any car from this dealer. They do not care about you once the sale is done. Ideally us customers go buy a used car at a franchise dealer rather than a independent dealer because they are known to provide better customer care, better quality vehicles, competitive pricing. THIS DEALERSHIP HAS DONE THE COMPLETE OPPOSITE !!!! At the end of the day ALL i wanted was a safe car to get my kids to their destination safely. Ketty and his SALES STAFF have failed miserably.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (877) 591-3502. We look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Terrrible Service Department

Reviewed by Cad Driver from Torrance, CAMay 11, 2020

Service department is useless. My best guess: low morale = none of these folks care about you or getting your vehicle fixed and back to you in a timely manner.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate the feedback, and our Service Manager would like the opportunity to discuss this with you further. Please give us a call at (310) 697-1800 at your convenience.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

This is what all dealerships should be like

Reviewed by Al Lopez from Los Angeles, CAFebruary 15, 2020

Your service and sales staff have all been excellent. Polite, patient and knowledgeable. Waiting area is clean and comfortable. Couldn't ask for more.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Until the next time we meet, take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Penske Cadillac of South Bay

Penske Cadillac of South Bay keeps Orange County and Los Angeles moving! We are one of the premier dealerships in the country. We typically keep over 500 vehicles in inventory to ensure you have adequate selection. Our primary concern is the satisfaction of our customers.

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