Hanlees Hilltop GMC

🚨 Public Review: Hanlees Hilltop GMC 🚨 Posted May 2025 I purchased a 2023 GMC Acadia from Hanlees Hilltop GMC in November 2023, and I am now publicly documenting my experience due to unresolved and highly concerning issues. From the beginning, I was assisted by Alex Lafour and Paul Galassi, and finalized paperwork with Gerry Kuong in Finance. I brought up concerns almost immediately after purchase when I was unable to secure insurance coverage for the vehicle. My VIN would not populate in any insurance or DMV system — and still doesn’t. I left multiple voicemails over several months, specifically requesting to speak with the General Manager. None were returned. In hindsight, I now realize the first red flag should have been when they made me sign a document stating that my front license plate was already installed on the vehicle — when it wasn’t. I was told it was being installed “as we speak,” only to later see it sitting on the dashboard. When I called to inquire about it, no one followed up. The situation has now escalated. My registration says “year first sold: 0000” The VIN is unrecognizable by every major insurance company I am unable to pull my own Carfax report — it registers as invalid And most critically: I was recently the victim of a hit-and-run accident, and because this dealership sold me a vehicle that can’t be insured, I have no way to repair it or file a valid claim As of today, I remain financially bound to a vehicle I cannot insure, cannot trade in, and cannot register properly. This review is being cross-posted across Google, Yelp, Facebook, and all dealer platforms for visibility, as I move forward with legal consultation. This is not a slanderous accusation — this is a timeline of facts. If you are considering purchasing a vehicle here, I urge you to triple-check all registration, VIN documentation, and Carfax visibility before signing. What happened to me should not happen to anyone else.

Very professional, the staff was very kind, I am very satisfied. Thanks to all. They have a nice costumer service.

What truly stood out was their exceptional customer service. They went above and beyond to ensure I was satisfied, even after the purchase. I highly recommend [Car Dealership Name] to anyone in the market for a new or used car. Thank you for making car buying such a positive experience!