Capitol Buick GMC in San Jose including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

909 Capitol Expressway Auto Mall
San Jose, CA 95136

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Sales: 888-697-1339

Used Cars: 888-693-9760

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 11:00am – 8:00pm
Tue 11:00am – 8:00pm
Wed 11:00am – 8:00pm
Thu 11:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30pm – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:30pm

Reviews of Capitol Buick GMC

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

70 total reviews

Showing the most recent reviews from and DealerRater.

4.0 (out of 5)

For repairs done

Reviewed by Hilary Ibeh Onyewuchi from San Jose, CaMay 20, 2022

Test drive after repair to ensure job was properly done.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I just

Reviewed by Amelia Renee Duncan from San Francisco, CaliforniaApril 02, 2022

Great Exciting helpful want to help polite professional

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Do not service your vehicle here!

Reviewed by Jacquelinehq from SAN JOSE, CAOctober 27, 2021

I had a very bad experience in 2019 with the service department for my Acadia. After talking with Bill Kendrick, Service Manager, and his reassurances that staff had changed I brought my car back in 2021. Repairs took twice as long as estimated, I had to call to get updates after staff didn't check in when they said they would, and it cost $9K to be told that more work would need to be done. I took my car for a second opinion to another mechanic. The told me the work done was very poor quality (with photo proof,) the work done by GMC was 'band aid' fixes not root cause of problems and it would be another $9K to get my car in good condition. Do not make the same mistake I did!!! There is a reason dealerships have such a bad reputation!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We are sorry that your experience with Capitol Buick GMC did not live up to your expectations. The following are specific details surrounding your vehicle that hopefully help by shedding some additional light. Your vehicle was towed in to Capitol Buick GMC on 7/26/21 due to overheating and reduced power conditions. The vehicle was inspected and found to have a leaking water pump. The vehicle was not road tested due to the overheating condition. During the vehicle inspection, other items were discovered to be needing attention (front struts leaking, transmission case leaking, timing cover seal oil leak & power steering hose leaking). Along with the water pump, these other items were presented to you as recommended repairs. You approved all of them. At no time was it brought to the attention of the dealership that you had already been experiencing a shudder in the transmission and the dealer had not yet road tested the vehicle. The approved repairs were performed and, upon final road test, it was discovered that the transmission had a shudder. This was immediately brought to your attention, at which time you stated you had previously been experiencing this shudder from the transmission. You declined any further repairs, paid for and picked up your vehicle. On 9/23/2021 Capitol Buick GMC received an email from you stating, among other things, that the work previously performed was subpar. You included an inspection report from another facility. Capitol Buick GMC performed an investigation into this claim of subpar workmanship including discussions with and between the Service Manager, Service Advisor and all Technicians involved in the repairs completed on this vehicle. Additionally, the other repair facility was called and their findings were discussed. At no time did the other facility state that the previous repairs were subpar. One error was discovered during the investigation. The torn CV boot had been seen by all three technician who worked on the vehicle, yet none of them brought this item up as a recommendation. The Service Manager called to discuss and formulate a plan with you to address your concerns. It was agreed that you would bring the vehicle back to the dealership for inspection and review, at no charge, and you would be provided with a complimentary rental vehicle for the duration of the visit. You returned to the dealership on 10/5/2021. The inspection was performed, and the lower portion of the engine, transmission and power steering were cleaned of residual oil. Dye was put into the oil, and the vehicle was road tested 40 miles, then allowed to run in a stall for several hours. No leaks were detected from the components named above. The torn CV boot was confirmed as well as the radiator leak. The transmission shudder was also felt again. The dealership continued to road test and run the vehicle the next day in an effort to expose any active leaks. No leaks from the previous work were detected. The Service manager called you to discuss findings and offer possible solutions. 1. The notion of sub-par work was not confirmed. There were no active leaks found from any of the previously repaired components. 2. The radiator was not leaking during the prior visit. It likely began leaking only after the cooling system was allowed to fully pressurize after the water pump replacement. 3. The transmission shudder could not have been detected prior to the previous work being performed due to the inability to road test the vehicle until after the overheating condition was corrected. 4. The CV boot should have been noted and recommended during the past visit. As goodwill and in an effort to achieve your satisfaction, the dealership offered to repair the CV boot at no charge. The dealership also offered to replace a missing radiator cover. Both of these items have a total retail value of $679.69. The dealer also offered to provide a complimentary rental vehicle during these repairs. You stated this offer was not going to satisfy you and that you would seek out the BBB and other agencies to assist. The vehicle was ready for pick-up on 10/7/21, however, you were unable to pick it up and return the rental car until 10/11/21 due to a family illness. As goodwill, the dealership did not attempt to charge for the additional 4 rental days. Capitol Buick GMC stands behind its work. If any of the areas on which the dealership worked are not working properly, they will be fixed at the dealership’s expense. After further inspection, they are working properly. Other items that were not initially brought to the dealership’s attention nor were they worked on cannot receive such coverage.

Overall Facilities 3

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

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