Gold Star Motors in Salinas including address, phone, dealer reviews, directions, a map, inventory and more

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1980 N Davis Rd
Salinas, CA 93907

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Sales: 831-240-0331

Used Cars: 831-269-3039

Hours Toggle

Sales Department

Sun 9:00am – 8:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 9:00pm

Service Department

Sun 9:00am – 3:00pm
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 7:30am – 4:30pm

Reviews of Gold Star Motors

Overall Rating:

3.2 (out of 5)

47% recommend this dealer

15 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Unprofessional employees and poor finance dpt

Reviewed by Shelby Williams from Salinas, CAFebruary 03, 2022

I have mixed feelings about this Dealership, but in general the experience was very poor. Carlos in finance and Irwin in sales both lied and provided poor customer Service. Carlos assured me my credit inquiry would only get hit once but was actually hit 3 times on my initial visit and I am still fighting with the credit bureau to have removed. Then when I returned to sign my paperwork he mentioned he had to run it again and it would be a soft inquiry because I was already pre approved. NOPE, another hard inquiry. 4 hard inquiries total to purchase the exacts same single vehicle. My salesmen Irwin was a complete joke. Other than forgetting who I was later that week and calling me to try to sell me a vehicle (after I already bought one), he was joking and cussing on the phone to other employees while I was having a follow-up conversation with him, he proceeded to call me back again like I was a new prospect and didn't just buy a vehicle from him 3 days prior. I did have to wait for a new truck to arrive which was at no fault of the dealership, so this review has nothing to do with the time it took to receive a new vehicle. I am only giving this dealership 2 stars instead of one because all of the managers I dealt with were extremely pleasant and were very willing to keep me up to date while waiting on the vehicle. I would deal directly with head management again but defiantly no employees.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 4

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Don’t buy

Reviewed by Manuel Chavez from Salinas caSeptember 30, 2021

Don’t buy from this dealer… sold me a xxxxed up truck !!!! They act all nice to you when your going to buy a car but when you need help they act stupid !

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

horrible service, impatient sales representatives

Reviewed by Uriel A. from Watsonville CAAugust 06, 2019

We had a horrible experience here I’ve purchased one vehicle from here in the past and it was great but second time around trying to purchase a vehicle for my girlfriend it was nothing more than horrible. Our salesman “Pablo” was rude and aggressive, he had no patience and referred to us as “that family I was talking about” to his fellow coworkers. He gave us the price we were looking for (Barely) but his attitude and utter lack of respect for his customers was embarrassing. I’ve been serving in the military for 5 years now and I have never been this disrespected before in my life. My girlfriends family has been treated badly here as well to the point of getting called names for not purchasing previous vehicles, we decided to give them (gold star motors) a second chance but once again they failed and lost not just our business but everyone who will in the future ask us for reference to a dealer ship.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Gold Star Motors

At Gold Star Buick our number one goal is your complete satisfaction. Our dedicated sales team can help find the right vehicle for you. If you would like to know more about us please visit our news and our mission statement.

Serving as your Gilroy Monterey and Seaside Buick and GMC Dealer.

Our convenient location in Salinas CA means we can meet your needs as a Gilroy Monterey or Seaside Buick GMC dealer.

Ready to buy? Get a price quote before visiting the dealership.

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