See all dealerships near Palmdale, CA that carry GMC, Cadillac, Buick
Overall Rating:
4.1 (out of 5)
78% recommend this dealer
472 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Adriana Ramirez was very professional and a delight to
Adriana Ramirez was very professional and a delight to communicate with concerning getting the vehicle the maintenance required.
Dealer Response
Thank you for your feedback! We’re glad to hear you had a great experience with Adriana at Diamond GMC Palmdale. It’s our priority to provide professional and delightful service to our customers. We look forward to seeing you again for your vehicle maintenance needs. Sincerely, The Diamond Buick GMC Palmdale Team
Maximum rating = 5
I dropped my truck off for just an oil change at 830.
I dropped my truck off for just an oil change at 830. My service rep stated it would take an hour or hour and half. She left shortly after that and didn’t return. I sat in the lobby for 4 hours before I realized my truck had been done for presumably a couple hours. I then had to ask for help from someone else to check out. I understand things happen, but communication within the department and the customer would go a long way.
Dealer Response
Thank you for sharing your experience with us, Kyle. We understand how frustrating it must have been to wait longer than expected and feel left out of the loop regarding your truck's service. We appreciate your feedback about communication within our team, as it is essential for us to improve. Please feel free to contact us directly at Diamond GMC Palmdale if you'd like to share more details. We value your input and hope to provide a better experience in the future. Sincerely, The Diamond Buick GMC Palmdale Team
Maximum rating = 5
2nd time I have not been contacted when my vehicle was
2nd time I have not been contacted when my vehicle was ready after having my oil changed. Dropped my vehicle off at 9am and had heard nothing by 5pm. I called and I was told they weren't able to get through to my cell number by using their landline. No other steps were taken to resolve the issue. No text was sent and no email and Nothing is wrong with my cell phone. Was given nothing but excuses when picking up my car. Will likely not be coming back to do business here.
Dealer Response
Thank you for sharing your experience. We understand your frustration regarding the lack of communication after your oil change at Diamond GMC Palmdale. Your feedback is valuable to us, and we take it seriously as we continuously strive to improve our service. We encourage you to reach out to us directly so we can address your concerns more thoroughly. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust in the future. Sincerely, The Diamond Buick GMC Palmdale Team
Maximum rating = 5
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