Novato Chevrolet in Novato including address, phone, dealer reviews, directions, a map, inventory and more

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7123 Redwood Blvd
Novato, CA 94945

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Sales Department

Sun 10:00am – 7:00am
Mon 10:00am – 7:00pm
Tue 10:00am – 7:00pm
Wed 10:00am – 7:00pm
Thu 10:00am – 7:00pm
Fri 10:00am – 7:00pm
Sat 10:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Novato Chevrolet

Overall Rating:

4.5 (out of 5)

87% recommend this dealer

45 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Obnoxiously Incompetent and Unprofessional

Reviewed by Eric Balzer from Novato, CA March 28, 2022

Service is deplorable. When GM sent us notice of a factory recall to replace the battery on our 2019 Bolt, we scheduled a service appointment at NOVATO CHEVROLET following the directions on the notice. When we showed up on the scheduled day, we were advised that the battery was not available and the service department had no record of our appointment. They had neither the part nor the technician available. Disappointed, we asked if we could schedule the service for a later date. That was not possible, we were told, because the battery needed to be ordered... Three months later we received another notice from GM urging us to take action on a potentially dangerous mechanical issue with the battery in our Bolt. Again, we followed the instructions to schedule an appointment only to have the individual on site advise us upon arriving that the part had not been ordered. Frustrated, but patient, we again asked if we could schedule the service for a later date. That was not possible, we were told, because the battery needed to be ordered... Three months later we received an email from GM advising us that our recall was a PRIORITY REPAIR that needed to be performed AS SOON AS POSSIBLE. Once again we scheduled as instructed. This time we felt confident because we received both text and email confirmation of our appointment FROM NOVATO CHEVROLET... For the third time, we were told upon arriving that there was no part or appointment. In the spirit of resolving nothing and revealing himself to be well-above his depth, Fixed Operations Director ROGER FONG went to great lengths to avoid accountability for the obvious communication error between GM and the dealership. He implied that we were not truthful about the confirmation we received, stating that the individual listed named on the message was no longer employed at the dealership. Again, because the notice was clearly something automatically generated by their scheduling system, this only confirmed that NOVATO CHEVROLET and ROGER FONG have no idea how their automated email system works or how embarrassed they should be that they haven't updated it following an employee's departure. An APPROPRIATE response would have been an apology with corrective action that included ordering our battery and scheduling the replacement, even if that needed to be scheduled weeks or months out. An ACCEPTABLE response would have been to order the part and schedule the service without saying anything about the previous buffoonery. What I received was a completely insufficient and unsolicited explanation of how ROGER FONG doesn't understand his role as the intermediary between GM and me as the customer. Do not recommend.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 1

Buying Process 3

Quality of Repair 3

Maximum rating = 5

1.0 (out of 5)

Beware of Novato Chevrolet

Reviewed by BB from Northern CaliforniaMay 26, 2021

Beware of Novato Chevrolet. Dishonest sales team. Ordered a car for MSRP and placed a deposit. Waited months When car is being shipped, they state that they want $30,000 over MSRP.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Súper easy and fast!

Reviewed by Happy Customer from El Sobrante, CAMay 04, 2021

I didn’t want to spend hours in a showroom during COVID. They texted and emailed me everything I needed, offered me more than KBB for my trade-in, brought me my new car and picked up my old one. Couldn’t have been easier!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Novato Chevrolet

Welcome to Novato Chevrolet! We are your preferred choice for all things Chevrolet in Novato CA. Whether you are in the market for a new or used vehicle you can be sure that we have you covered! At this Chevrolet dealer in California we make shopping for a new or used Chevrolet in the Novato and Santa Rosa areas easy making us your premier Marin County Chevrolet dealer. Our staff is eager to work with you and driven to do the necessary work so you can drive home in your new car today!

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