Antelope Valley Chevrolet, Inc. in Lancaster including address, phone, dealer reviews, directions, a map, inventory and more

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1160 Motor Ln
Lancaster, CA 93534

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Sales: 888-752-6711

Used Cars: 855-661-9969

Hours Toggle

Sales Department

Sun 10:00am – 8:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Antelope Valley Chevrolet, Inc.

Overall Rating:

4.3 (out of 5)

84% recommend this dealer

208 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service department is incompetent. They didnt want to...

Reviewed by Angry customerJanuary 17, 2022

Service department is incompetent. They didnt want to look at my car or take responsibility for messing up my brand new 2021 suburban windshield. The car wash people left the acid wash on too long and its imprinted in the glass now. Basically im looking theough a foggy window and they said they cant help me when they are the ones that did it. They should be fired for how they treat their customers let alone the vehicles they sell. Be very careful buying from them. Look your car over and dont be afraid to ask about something that looks bad. I thought mine needed to be washed so i didnt think anything of it. Now when i contact them about it, im getting the run around and its dragging out. I had another dealer look at it and they knew right away what it was. They even gave me a written statement that said in good faith the selling dealer needs to make the situation right.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Richard Barrett - Parts and Service Director

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

On 12/17, I dropped my car off because the clutch stopped...

Reviewed by concussion962December 31, 2021

On 12/17, I dropped my car off because the clutch stopped working mid-shift. On 12/20, the Service Advisor told me that the clutch assembly had failed and that it would be $3500 between parts and labor (unbeknownst to me, they charge in excess of $170/hr for repair labor). They then proceeded to say nothing to me for nearly 2 full weeks until I started calling them on 12/30. I was told on 2 separate occasions that someone would be getting back to me shortly, which did no occur. On the morning of 12/31, I called a third time and asked to speak to the service manager, who was able to call me back in 15 minutes "that they had been waiting for a part" and that it had arrived that morning and was on the car at that moment and then he would call me back when my vehicle was repaired. No additional call was made by the dealership about the status of my car. I made the decision to arrive at the dealership in the early afternoon to either get my vehicle or get some sort of transportation to enable me to get to work the following week. When I arrived, I was told that my vehicle was ready (again, without as much as a phone call from the dealership). Upon reviewing the invoice due to the absurd price and requested all parts, which they were able to provide after noticeable concern on their part; upon inspection, both the clutch and the flywheel appeared in good condition; the only failed part was the Clutch Actuator Cylinder pipe (GM Part #55484676), a part that is external to the transmission and costs less than $30. If they had properly diagnosed this issue, the repair likely would have cost less than $500, even at the quoted $179/hour technician rate. This is despite telling them that there was no apparent degradation of the clutch itself before its sudden failure (i.e. odor, mushy feel). Based on the expensive mis-diagnosis, the absurd hourly pricing (nearly double what is billed by engineering firms for highly skilled, degreed labor), and the lack of communication over a two week period, I will never be using their services again, and will recommend anyone I interact with to look elsewhere for any repairs they may need.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Richard Barrett - Parts and Service Director

Overall Experience 1

Customer Service 2

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

You can get a good deal on a vehicle, however steer clear...

Reviewed by Disappointed Chevy ownerOctober 14, 2021

You can get a good deal on a vehicle, however steer clear of getting your vehicle serviced there. Service department is incompetent and you have to figure out their job for them. Brand new 70,000 truck with a part malfunction that they have not yet recalled took over 2 weeks to fix, no updates on when it would be ready we had to call and check continuously, just to come pick up the vehicle after us having to call again to hear oh yeah its ready and try to be charged for a bunch of service that was one covered and under warranty and two the truck had 3,000 miles and didnt need an oil change. Was told we had to pay for service we didn’t ask for nor the trucked needed the person originally said they didn’t know what the charge was for but we had to pay. Then had to talk to managers while our children one being under one years old-were cold outside for them to figure it out -only figured out after we had to explain it to them. Vehicle wasn’t washed. No apologies or compensation offered. Took over an hour to pick up a truck that was “ready” and had uneeded maintenance performed on it that they tried to charge for. The lack of accountability and knowledge for their jobs is unbelievable. My family has bought many vehicles through them and referred many people to them- we will now be telling people to steer clear. Especially if they need their vehicle serviced. They were really good a few years back, I dont know if they have new management or what the issue is but we will no longer be dealing with them. Very disappointing

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Your feedback has been forwarded on to our team and we are currently looking into this matter.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Antelope Valley Chevrolet, Inc.

Antelope Valley Chevrolet's dedication to providing hassle-free services to its customers has made them a premier choice in the Lancaster area. We offer more than just sales our dealership is also equipped to provide our customers with service repair accessories financing options and many more things. Just use our hours and directions page to locate our dealership to visit us today! We assure you that we will go that extra mile to make sure that you leave our showroom completely satisfied. North Los Angeles County Chevrolet customers contact our dealership for more information.

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