GMC and Buick
New Car Dealership in Folsom, CA
Overall Rating
4.8/5
Read dealer reviews
Call Us Directly for special internet sale price. Let us know how we can help you. We provide trade-in estimates, pre-approval over the phone and upfront price quotes. Visit our website at http://www.folsombuickgmc.com/ to shop our new and used car specials 24/7.
916-220-5258
If you're looking for service for your new GMC or Buick, Folsom Buick GMC's trained mechanics can help keep your new car running like new. So give them a call!
Folsom Buick GMC Reviews
Overall Rating
4.8/5
107 out of 112 people recommended this dealer
The Worst Service EVER!!!
Reviewed by BKDohana
in Rocklin, CA
August 25, 2020
I would not recommend this dealership to anyone!! While my purchase experience was worthy of 5 stars, once you drive off their lot and they have your money they stop caring about you as a customer.
Immediately after purchasing my 2020 GMC Acadia at this dealership on July 23, 2020, the rear camera system stopped working. I brought the vehicle in for repairs and was told that they needed to order a new rear camera and they would call me when it came in. Upon arriving home that day, I noticed a dent on the rear tailgate just above the chrome strip adjacent to the rear camera area. The dent was NOT there when I purchased the vehicle and it was NOT there when I brought my vehicle in for service. Fast forward to today, August 24th, and I have not been contacted by the service department regarding the rear camera that they supposedly ordered and no one has followed-up with me regarding the dent that the service department put on my car!! Absolutely the WORST customer service I have seen from any dealership!!!
I purchased a brand new car that I have had for only one week and it has a faulty camera system and now a dent!!!! DON'T BUY FROM THIS DEALERSHIP! VERY UNRELIABLE!!!!!
Booo! Stay away!
Reviewed by Brett Almond
in Sacramento CA
June 06, 2020
Bought a vehicle brand new in December. Fast forward to early June and we are taking our 1st family road trip and are just now learning that the entertainment package with the headphones and the remote controls was never given to us by our salesman
I called them and spoke with a guy who says I have extras of those come on up here when can you get here I told him I could be there in 15 minutes I was heading out now he stayed on the phone she continued to ask me more questions and about half way to the dealership told me that They didn't have it. He put a supervisor on the phone and I shared with him the gentleman telling me to come up there that they had extras and he says no that's not true we don't have extras I don't know why he would tell you to come up here. While I was on the phone with the sales men he was continually cutting me off and interrupting me and not letting me finish a sentence which was aggravating me causing me to raise my voice as hes telling me to stop yelling.
Anyways I've taken the vehicle in their 1st service on 2 occasions and told them that I had a coupon from them to use and both times they didn't apply the coupon and I had to ask them to apply the coupon. The 1st time I went in there 1st service I booked the appointment telling them that I'm having rough transmission is use with its shifting in that I'm hearing a squeaking noise and when I take it in there they told me sorry we only budgeted for enough time for an oil change.
The 2nd service I wanted them to visit the vibrations and the squeaking and the trans mission shifting issues and was sure when I booked the appointment with them to tell them to make sure that they allotted enough time for it they promised to have me my truck back by 2:00 p.m.. At 5:00 p.m. I'm bugging them asking them where is my truck.
Both times they told me they were unable to duplicate any of the issues no matter how many miles they put on it however when I get in the vehicle and start driving away I experience it right away.
She Has Her TAHOE
Reviewed by BILLY
in Cameron Park ,CA
August 01, 2012
My Wife Found Her BLUE TAHOE And she is happy... Thank You, FOLSOM BUICK GMC for making it happen....
