Motor City Buick GMC in Bakersfield including address, phone, dealer reviews, directions, a map, inventory and more

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3101 Pacheco Rd
Bakersfield, CA 93313

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Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 8:00am – 9:00pm
Tue 8:00am – 9:00pm
Wed 8:00am – 9:00pm
Thu 8:00am – 9:00pm
Fri 8:00am – 9:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Motor City Buick GMC

Overall Rating:

4.9 (out of 5)

100% recommend this dealer

614 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Unsatisfied

Reviewed by FERNANDO CARRILLO from Bakersfield, CaMarch 17, 2021

Its was my first brand new car with motor city of bakersfield and it will be my last. I would go to another competitor for my next new car. They have in my opinion, shady business practices. I refuse to get another vehicle with this company.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for sharing this review regarding your experience with us. I'd like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jimmy Sisneros - General Manager

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

DON’T DO IT

Reviewed by Dontyonna Oats from Bakersfield, CaAugust 22, 2020

When I brought my car in i only needed an oil change. When I left with my car, my car wouldn’t start once i got home. I had to return to GMC after I received a jump , they didn’t fix the problem at all they only told me “we aren’t sure why it’s doing this but now it’s starting so bring it back in case it does it again” and it’s been doing it again. My engine before i took my car into was perfectly fine, after receiving the car back, the engine now shakes hard and makes weird noises it didn’t make before and mainly when the air is on. Whatever they did messed up my car battery, the engine and the Bluetooth in my vehicle which doesn’t connect to my phone anymore. I went and got a second consultant from somewhere else because GMC DIDN’T help me and do their job like they were suppose to and they told me that GMC had bent my car battery cords and didn’t tighten one of the nobs, so that is why the car wasn’t starting properly. I wouldn’t recommend GMC to anyone at all with the crappy service they did the only “good thing” they did was change my oil and they barley did a good job at that because the oil is still a bit dirty.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Darrel Shinn Jr. | Service Manager

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Diagnosed problem and fixed it

Reviewed by Ricardo R Zavala from Bakersfield , CAMarch 22, 2020

Kept me informed of service progress. Diagnosed problem and fixed it

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Ricardo, we are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. All the best, Jimmy Sisneros - General Manager

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Motor City Buick GMC

We are the # 1 Buick and GMC dealer in California based upon factory sales year to date. Our great customer service has gone unnoticed as much of our business comes from word of mouth. Your California Buick GMC dealer is ready to serve you with our selection of Buick and GMC vehicles.

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