Crain Buick GMC of Springdale

Absolutely garbage sales team and dealership. After first contact they couldn't stop trying to force you to start the financing process with them harassing you with links through text messages before negotiations even really began. My sales rep "Josh" acted like he was doing us this huge favor getting us a great price on the truck but in reality the discounts already existed through GM's current offers and supplier discount through my work. Not that those discounts actually matter though because all savings were completely wiped out by bull crap warranties they said that they could not sell the truck without. In the end I was almost willing to over look these facts but they pulled the rug out from the sale because I would not finance through them which makes no sense seeing that the reason they provided was they won't make enough money on the back end. Really!? Then how do you treat your cash buying costumers, charging them additional fees and more useless warranties? Unbelievably bad experience. No one should ever buy anything from this place and if you do, please don't let them talk you into multiple redundant warranties under rose colored names like "crane commitment" you don't need for thousands of dollars that will out weight any discounts you think you were promised. Even if those discount are provided by GM as rebates and has nothing to do with the dealership to began with.

I had the best experience and easiest car buying process. Wally helped me with my process. Wally got me the best deal on my new car and for my trade in. No bull crap to go thru. If you need a car go see Wally Walters. He is the best!!!!!

I have purchased a lot of vehicles in my lifetime. NEVER has anything been so bad! The financing guys/sales managers just couldn't stop themselves from spewing lies. When I went to test drive it they gave me a price $1000 over what they were asking for it online. Then they tell me that that is a way to get people in the door and that is a total discount of ALL possible discounts that "could" be applied. It is a "close the deal" first dealership. Caring about the client is not in the vocabulary of these guys. If they didn't have the only truck like it within 550 miles I wouldn't have bought it. Yes that makes me an idiot for putting "want" in to the equation. I admit that. We walked away once because of a guy named Derek. Then went back to purchase and and I'll be danged if it didn't get worse. The financing guy said that the only way to get us the price he told us was to finance through them. They said they would pay our trade off before our next payment. NOPE!! We had to make the payment so we wouldn't take a credit hit after several calls to them because they lied when they said they overnighted the payoff check out the previous week. They didn't even care that i had to drive an hour and a half one way back down there to have parts put on my truck that should've been on before I purchased it. No they didn't call me. I had to call them and ask them about the missing parts and the small dent in the door I couldn't see because I purchased the truck at night. Made me wonder if they knew about the dent but I can't say one way or the other. I do know that there was no offer to fix it. A person should be excited, I feel, about getting a new car. I always was in the past. Not this time. I don't have buyers remorse. I have Springdale AR., Crain dealership remorse. Be warned! If you go to this dealership you are asking to get hosed. All I can say is this. If you find they have the vehicle you want...DO ANYTHING to get another dealership to bring it there and buy it from them.