McLarty Daniel Buick GMC

WORST car buying experience ever. We took vacation time to drive down to get a used car and wanted to make sure that it was not leaking anywhere, especially around the power steering rack/boots as this would fail inspection. Richard said they would NOT look at it for us, it was "as is". I then mentioned a full diagnostic pre-purchase service at Toyota was $200, and it was worth it for us to have that done to make sure we weren't wasting our time and gas to drive all that way to get it. Richard said he would have the service team look at it then, and we were told they put it up on the lift and confirmed everything was "bone dry", then he called me and charged us $215. I asked for the full diagnostic and they didn't run one, only looked at it. I mentioned that it was ridiculous to charge someone who is wanting to buy the vehicle for a quick inspection - you literally look in between the 2 front tires for any visible leaks and can see it by taking a knee. We had to pay...but I left a review. He called me furious about the review I left on the situation and said "you know the internet is public, right?". He was extremely rude and lied about saying I was cursing at the service manager, so I stated I was not, and he stated they recorded the calls. I said awesome! Go ahead and pull the call then and let's have the owner listen to it. He then said it would "take them too long" to do that, then he told me he would refund us the money if I took the review down, so I did. Then, we drove all the way down there, and of course Richard didn't meet us, he had another sales guy do that. I immediately looked in between the 2 front tires at the steering rack and boots, and there was some kind of liquid all over them. I took pictures and sent them to our Toyota dealership, and they told us to walk away from the disaster, and that they will tell us "they have people lined up to buy this car" - and sure enough that was exactly what they said!!!!! We asked them why the steering rack and boots were covered in power steering fluid (which will cause the vehicle to fail inspection) and they said "oh, that is an oil leak from a oil line"... Toyota said that based on the pictures we sent, it was a timing valve cover leak and would cost $6,000-7,000 to fix. We took vacation time off work, asked to make sure it had zero leaks, and just was blatantly lied to from the very beginning. I hope someone reads this and never buys that 4runner they have for sale, and I hope they fix the disgrace of a dealership they are running, because this was the absolute worst we have ever experienced. What a waste of time and complete disrespect.

My visit met expectations. They provided additional service options they feel are necessary, however dealer suggestions for service at mileage intervals do not always align with GM recommendations, so I try to review GM recommendations first. Good example is oil change. Dealer recommends at 5k, but service manual says 7,500 or based on oil life monitoring system.

Really enjoyed working with Michael Story. Very respectful and easy to work with. Would recommend him to friends and family. Thank you for making the process easy.