Yates Buick GMC

Stay away from this horrible dealership. Perhaps The worst service department anywhere in phoenix metro!!

Pleasant car buying experience. It was all ready for me when I arrived. Car was what I wanted, financing was easy. The salesman did not harass me with phone calls

My daughter and I came into Yates because we had bought her last vehicle there. We were approached by a Sales Associate named Laurie Barnes. At first she came across as pleasant but then her entire attitude changed when my daughter told Laurie there was nothing in the used vehicle section that she liked. She kept telling my daughter to " just buy a brand new one then". We explained it was out of our budget and thank you for the suggestion but explained that we could not afford the payment. Laurie actually said " don't be lazy just get another job"! Not sure if she was joking but I don't think so by the tone in her voice. Then she said the "Sale" was only going on that day and we could not get a good deal any other day if we did not buy something right then. My daughter liked a used SUV and Laurie told us another Salesman had an appointment on it in a few hours and that they were planning on purchasing it so if we liked it that we had better go inside and crunch some numbers? I felt like she was being dishonest so we of coarse left extremely offended! I called back a few hours later to Yates Sales department and found out there was no "Big Sale" that day and that nobody had an appointment or was even coming in to look at that used SUV my daughter had liked! My daughter was shocked they even let Laurie Barnes work there doing stuff like that? I will never buy another car at Yates nor will any of my friends, family, or coworkers because of what Laurie said and how she treated us! My daughter is really upset also and said she is going to write her own reviews as well about Laurie.