GMC and Buick
New Car Dealership in Flagstaff, AZ
Overall Rating
4.5/5
Read dealer reviews
At Flagstaff Buick GMC, we're passionate about providing a unique, enjoyable customer experience We want you to feel comfortable and confident during your time with us regardless of your needs, so we take extra measures to ensure total satisfaction.
If you're trying to get behind the wheel of a game-changing vehicle, you've come looking in the right place. We have one of the largest inventories in all of Northern Arizona, and our variety of new Buick and GMC models aims to please drivers from all walks of life.
We have plenty of pre-owned cars from all different makes.
We also preform service procedures quickly and effectively.
Our certified mechanics know how to keep your new GMC or Buick fine tuned and safe. So if you are in Flagstaff or the surrounding area, check out Flagstaff Buick GMC!
Flagstaff Buick GMC Reviews
Overall Rating
4.5/5
20 out of 23 people recommended this dealer
2019 Canyon diesel nightmare!!!
Reviewed by Guy
in Alberta
September 24, 2020
Hi
This happened on my way home from Phoenix to Alberta and why I would consider NOT purchasing another GM product.
I do blame the GMC Buick dealership in Flagstaff for not acting more on behalf of the customer and fast tracking the part from Reno to Flagstaff.
The following is a list or reasons why I feel General Motors needs to bare the expense incurred in this situation, the failure of the turbocharger cooling tube.
The part which failed was not available at the Flagstaff dealership and was only available from the parts warehouse in Reno Nevada.
We offered several times to pay the expense to expedited the shipping of the part to the Flagstaff dealership from the GM parts warehouse in Reno by air, FedEx, Purolator or DHL. The Flagstaff dealer and GM turned us down three times.
Also GM did not have the ability ito track the part from the GM parts warehouse in Reno and were not able to give us a clear delivery date. The part did not arrive until 13 days after it was ordered. Had we known the part would be in Flagstaff on a specific date we would have stayed in Flagstaff until the part arrived and the truck was fixed. As it was the dealership could not tell us when it would be there.
This vehicle is under full warranty and only has less than 10,000 miles (13890 kms).
Here is a summary of events leading up to these excessive expenses.
On March 17 this year, my wife and I were driving home back to Canada from Phoenix, Arizona.
We were 20 miles south of Page, Arizona when the charger cooler tube on the turbo unit failed.
We called AAA and had the truck and our trailer towed back to the nearest GM dealership, which was in Flagstaff.
We met with the Service Advisor the next day, Wednesday March 18, and by 11 am the part was found at the GM parts depot in Reno Nevada and would be at the Flagstaff dealership 6 days later on Monday March 23.
Because we were concerned the Canada/US border was closing, and with the excessive amount of time it was going to take to ship the part to the dealer, we offered several times to pay for the expense to expedited the shipping of the part to the Flagstaff dealership from the GM parts warehouse in Reno by air, FedEx, Purolator or DHL.
GM said they could and would not do this and turned us down every time.
Please note Reno is just over 700 miles (1132 kms) from Flagstaff.
The parts did not arrive on Monday March 23 so again we met with the Service Manager and were told the parts would arrive until Wednesday March 25.
On Wednesday March 25 the parts did not arrive.
The Flagstaff dealership said the parts were some where between Reno and Flagstaff and that GM did not have the ability to track any parts.
They said the parts may arrive Monday March 30.
At this point we decided to rent a truck ($2000 US) and tow our trailer back to Canada. Again both the US and Canadian Governments were threating to close the borders.
We left Thursday morning March 26 after stopping by the dealership one last time to see if the parts had arrived.
The part still had not arrived.
The parts finally arrived Monday March 30, 13 days after the parts were ordered and the truck repaired Tuesday March 31 within 2 hours.
Because the border between Canada and US now remains closed, the only way I could get the truck back was to have it shipped back into Canada is by a commercial transport company.
The Flagstaff dealership said GM might offer to pay for the transport of the truck between Flagstaff and Great Falls Montana.
I offered to pay for the remaining transport between Great Falls and Calgary.
Again GM declined.
My total bill to transport the truck from the Flagstaff dealership to Lethbridge Canada was $1350 US, ($1995 Can).
Cole International’s charges for inter-border documents were $150 CAD.
Wonderful customer service!
Reviewed by The Wickbergs
in Flagstaff, Arizona
May 11, 2019
Rich and Devon were the best. I am disabled and they brought the car to my home for us to see. Loved the car and then later Rich brought all the paper work to us. They went above and beyond to help us. Will always do business with them. I highly recommend them!
Service Department
Reviewed by Lavonne Yazzie
in Kayenta
April 25, 2019
The service department front counter personnel is the most unwelcoming group I've encountered. Just asking basic questions seems to be annoying to them. Poor customer service skills. The uncomfortable waiting room from the 1970s is unpleasant.
