Jones Buick GMC Casa Grande

Took Vehicle to Jones first time for diagnosis. Waited 5 hours to be told needed to order parts. Scheduled to return 2 weeks later for repairs. On that Monday was advised would take about 5 hours to repair, told shop to keep car until Tuesday and I would pick up. Tuesday came at 3pm called Jones spoke with service agent who told me. Oh yea we could not get the part. I asked why did you not contact me to let me know since you had ordered the part 2 weeks prior. She replied this happens. I asked why did you not call me. Could not give me any sound excuse. Wednesday came about noon, received call car was finished. The lack of follow through with communication is horrible. The time it took to fix the vehicle was, since they had seen the vehicle 2 weeks prior unacceptable. Still cost over $300.00 for labor, part was about $25.00. No apology, no car wash....

Outstanding service. These guys have been looking after my,2016 GMC Sierra 1500 Denali well and helping me take care of it without constantly trying to sell me unnecessary services. I will continue to use them to keep my vehicle on the road.

I would recommend Jones Buick for the sales service I received. I test drove my car at another dealership and then called Jones Buick. They offered the better price and delivered my car at my home. It wasn't the same model, so they switched it out the very next day. Ryan was outstanding. He gave me a lesson on the features of the car and was so professional.