Bill Jackson Chevrolet Cadillac Buick GMC in Troy including address, phone, dealer reviews, directions, a map, inventory and more

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152 Old Hwy 231 N
Troy, AL 36081

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Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Bill Jackson Chevrolet Cadillac Buick GMC

Overall Rating:

4.9 (out of 5)

100% recommend this dealer

17 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Hands Down Best Car Buying Experience Ever

Reviewed by MLC from Atlanta GASeptember 09, 2017

Five stars is way too low a rating for this place. If I could give them a 100-star rating, I absolutely would. It was an absolute pleasure doing business with this staff! I was essentially looking for the exact same make and model of the car I had, with the EXACT same interior and exterior color, only a bit newer and, of course, fewer miles. At any given time, there are maybe 4-5 of those cars available for sale NATIONWIDE. Slim pickings. I had been looking off and on for a year, just kind of seeing what was out there. I saw that Bill Jackson had someone trade in exactly what I was looking for, and I worked off and on over the course of two weeks with Mickie to set up a visit -- an almost three hour drive for me. Mickie was ALWAYS responsive to my texts and calls. He never left me hanging and went out of his way to provide additional photos when I requested them. I wasn't totally sure I was going to buy the car (I did not sell my other car), but definitely wanted to see it in person. My indecisiveness on that end caused a day full of not-so-smooth sailing in trying to pay these guys for the car (NOT the dealerships fault at all--100% on me.). I figured I could walk into a co-branch of my credit union as I do in Atlanta, get a cashiers check, and move on about my day. That's where my issues started. I should have been better prepared on that end, and this dealership had every right to tell me to come back when I got my stuff together. In fact, *I* would have told *me* that. But...they didn't. These people went SO FAR ABOVE AND BEYOND the call of duty. Mickie essentially GAVE ME HIS OFFICE to work through the wire transfer, get my insurance added to the new vehicle, etc. He was awesome about it! So laid back and ready to crack a joke and help answer all of my questions...Courtney gave me her phone charger so I could stay in touch with my credit union every step of the way--she always had a smile on her face and was quick to help with whatever I needed. I also appreciate Melinda Allen for making sure everything was in order and for doing her absolute best as the business manager to help me check off the items I needed to get done to close the deal. Jamie Myrick -- thank you for checking in with me to ensure I was indeed getting the best rate with my credit union (new car rates are insanely good here!!). And of course, Keith Baker, the general manager who pretty much took southern hospitality to levels that just don't exist anywhere. This man knows customer service, and literally knocked this sale out of the park. I have NEVER been a part of ANY purchase where the people providing the service literally bent over backwards to make customers happy. And it's not just me they do this for--stopping by the local credit union, that staff bent over backwards to help me because they like this dealership so much they wanted to help them by helping me! At the end of the day, the entire staff at Bill Jackson worked with me, they worked with my credit union, and I walked out of there several hours later (my own fault!) with the beautiful car I initially came to see. They even checked in on me during my drive home to make sure all was well. Hands down this was THE best car-buying experience I've ever had before, during and after the sale. I would absolutely recommend them to anyone, and would absolutely stop in just to say hello to the staff when I am in town. Mr. Jackson (who I did not have the pleasure of meeting) -- you should pat yourself on the back for hiring the staff you have. Wonderful people. Wonderful experience. Thank you all (again) so very much! Keep up the great work!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

I can assure you that the pleasure was all ours! Hope you are still enjoying your Mercedes, just let us know if we can help with anything in the future!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

BUYING EXPERIENCE AT BILL JACKSON

Reviewed by WAYNE WHITTINGTON from TALLADEGA AL.April 13, 2017

I haven't done business with a car dealership in over (30) years because of the hassle you had to go through just to get the bottom line price on a vehicle. This time it was very different to my surprise. I seen on a web site a 2015 Chrysler Town and Country that Bill Jackson had on their lot in Troy Al. I made a call about the van and asked for a cash walking out the door price. The price and deal was made over the phone to also my surprise without any going back and forth. My wife and I drove (130) miles to the dealership the next day and the van was already sitting out front. The salesman that help us and went over all the feature with my wife and I was salesman Mr. Sam Johnson. He was very helpful and patient with us both. Mr.Jamie Myrick the Finance Manager was also very helpful in going through with us and explaining all the paper work. We decided to purchase an extended warranty which Mr Myrick took time to go over the different options that were available to us. He was most helpful in this endeavor. Before we left Mr Johnson seen to it that their people detailed the van and as an added Bonus the dealership gave us a full tank of gas. I know in any business you will come across people that you are unable to please. But not this time. Again I must say this was the best experience at a dealership I have ever had in the over (50) years of buying and trading vehicles, Thank you Bill Jackson in Troy Al.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

excellence ambiance

Reviewed by Willie from Austell, GeorgiaJune 28, 2016

I was treated like a human being. The most that I can say is excellent service, and I will like to purchase my next car for Bill Jackson.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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