RAY MILLER BUICK-GMC, INC. in Florence including address, phone, dealer reviews, directions, a map, inventory and more

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246 Cox Creek Pkwy
Florence, AL 35630

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Reviews of RAY MILLER BUICK-GMC, INC.

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

67 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Ray Miller GMC

Reviewed by Ronald E Ballman Ii from Leighton, ALMarch 15, 2022

Love Ray Miller GMC. Kale is our go to salesman! No hassle. No time wasted. In and out.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you so much for leaving this awesome review of our dealership, Ronald E Ballman Ii. <EMPLOYEE NAME> truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, The Ray Miller Buick GMC Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

My first GMC & my first experience with Ray Miller

Reviewed by First & Last Time from Lexington, ALNovember 08, 2021

I wasn't going to do this until I read the other reviews and realized I wasn't alone. So, here's my first, last and only experience I have had with Ray Miller service department. Two weeks ago I scheduled an appointment for Monday to have my vehicle worked on at Ray Miller Buick-GMC in Florence, AL. Due to issues with work, I had to reschedule my appointment. I was told to bring my vehicle in on Friday. When I arrived Friday morning at the service counter I found out I wasn't even on their schedule. This failed appointment cost me a little over $200 in gas and missed work. However I still needed my vehicle repaired so, I was rescheduled for this morning (Monday, 11/8/2021). Well, rescheduled until just a few minutes ago. I just received a phone call (06:09am) from the Ray Miller service department stating my appointment had been canceled and we "... need to part ways". Their reason was because I had voiced my dissatisfaction with the previous appointment (which was settled in a phone call later that day) and the amount of money it cost me. My suggestion? If you want to be respected, go somewhere else.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Ray Miller Buick GMC Team

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Buying Experience

Reviewed by KriztenM from Lawrenceburg, TNAugust 17, 2019

This was my first time buying a vehicle and the team here made it so easy! Corey Hamner was my salesman and he was great at answering any questions I had and I felt no pressure to buy. I got pre-approved for financing and Donnie had my paperwork ready to go when I arrived to get my car and I was out in under 20 minutes. I have a GM dealer in my hometown but the service here was significantly better and I would not hesitate to make the 45 minute drive again to Ray Miller. Absolutely wonderful experience and I am thrilled with my new Acadia!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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