Mitch Smith Chevrolet in Cullman including address, phone, dealer reviews, directions, a map, inventory and more

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1655 Cherokee Ave Sw
Cullman, AL 35055

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Sales: 256-460-4326

Used Cars: 256-460-4325

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Mitch Smith Chevrolet

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

124 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Never heard back regarding my inquiry.

Reviewed by Disappointing dealership July 03, 2022

Never heard back regarding my inquiry. Not sure what is needed these days to get a dealership to respond to customers!

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best Regards, Christie Bright | (256) 734-6430 | Mitch Smith Chevrolet

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I don’t have a problem with the salesman , my complaint...

Reviewed by vickiegarmon28December 16, 2021

I don’t have a problem with the salesman , my complaint is in service. You need a technician that knows about the electrical problems in trucks. My husbands truck has been taken twice with electrical problems with lights messing up and trailer break messed up. Transmission has acted up but can’t find the problem. It’s been there two weeks and never moved out of the parking lot , he called them they said oh we couldn’t find anything wrong with it. It’s only got a few months warranty left . So we’re screwed when it runs out. We have bought 4 vehicles from here but never will again. This is ridiculous, I won’t ever recommend anyone to use this service department again!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Best Regards, Christie Bright | (256) 841-4410 | Mitch Smith Chevrolet

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I bought a 2016 Malibu here in October 2019 from Dylan...

Reviewed by sullivannrayOctober 30, 2021

I bought a 2016 Malibu here in October 2019 from Dylan and it was a piece of crap and lies.1. Every time I drove it and went to turn it off it would say shift the car to park and would put the car into accessory mode. The only way to make it go in park was by cranking the car and driving it forward and backing it up a few times or moving the gear shifter back and forth through the gears. They couldn't get it to do it for them at the shop but it happened to me all the time. (GM has a service bulletin on their website about this being a common issue and has the part needed and how to fix it)2. The back windshield leaked above the middle brake light so when it rained or I washed the car the headliner against the glass would be soaked. (They fixed that for free but made it seem like they were doing a favor)3 December 2019 (just under 2 months in) I drove it to Nashville. Just inside Tennessee the car went into reduced power mode and wouldn't go above 43mph. I called Mitch Smith and was told they didn't know but I could take it to a Chevrolet place. I started driving again and after about 10 miles it started driving normal. I was making a left turn into my hotel and almost got hit because it went back into reduced power mode. I went back out and it drove fine the rest of the night. The next morning when I went to leave it was back in reduced power mode. I took it to AutoZone and the engine light showed low oil pressure. I called Mitch Smith and still no help. By this point the car had started knocking. I let the car sit a hour and checked the oil and there wasn't enough in it to even show on the dipstick. I went to Walmart and got oil and it took almost all of a 5 quart jug before oil was on the dipstick. I called back and told them if I could get the car home I was bringing it to them the following Monday. They replaced a sensor and changed the oil and made me pay for the $55 oil change. They said they changed the oil, thoroughly inspected the car and serviced it before putting it up for sale????4. There was a problem with the accelerator/gas pedal and it would surge when you would go from a stop. You could put your foot on the gas and the car would either not move or barely move and then jump forward almost making you hit someone/thing. They couldn't duplicate this issue either and yet again GM knew about the issue but wouldn't do anything even after I called GM.I let Mitch Smith know that I didn't want the car because of all of the issues and that the motor probably wouldn't last as long as it should after being run empty of oil for who knows how long. I was told that they understood and they wanted to know what kind of car I was looking for and said to keep driving the car until they found me something else and would let me make an even trade no strings attached and they were going to send my car to auction because of all of the issues.I never heard from them but I checked their website daily and would see different cars being posted for sale but no one ever called me. I would call and text Dylan and he rarely EVER returned my calls or texts and if he did he would just brush me off. Finally he told me he'd let me know when he got something. Again never heard anything for about 2 months and he wouldn't answer my calls or texts. My dad texted him and Dylan answered him right back but still wouldn't contact me even though my name was on the bill of sale.I saw a VW Passat that they had got in so I called Dylan and he told me that we should be able to get me into it. I went straight from work on Friday and looked at it and drove it. He acted like he didn't really care one way or the other. I let him know that I wanted it and he said we could do it. I reminded him that he told me an even trade with NO strings attached and he agreed. I came back the next day with my dad to look it over again and Dylan wasn't there but he had left the paperwork with another salesman. Dylan called me after the salesman called him and told me I needed to wait until he was there. I asked him what was going on and he told me that I was going to have put a down payment on the VW and the payment would be more than my $444.24 I had. I asked him what happened to an even trade no strings attached and he started giving me the run around and told me that I was being rude and he didn't like when people he's trying to help aren't nice to him. Well lying to someone multiple times and selling them a piece of crap car isn't helping someone. After this I never heard from him anymore so I guess that shows what he thought of me as a customer. He's known my dad for around 18 years and has sold my parents 6 vehicles between Mitch Smith and Bremen Motors.Since I had no choice I kept driving the piece of crap until I got lucky and wrecked and totaled it in January 2021. Thankfully between car insurance and gap insurance it was fully paid off. The lady in Mitch Smith's finance department was very helpful with getting me the information for my gap insurance since that wasn't provided to me when I bought the car. Now I have a very nice VW Passat for $277.50 a month that I got at Sand Mountain Toyota.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Our team has acknowledged this review.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

About Mitch Smith Chevrolet

Serving you from Cullman AL Mitch Smith Chevrolet has the Chevy you?re looking for. Located near I-65 at 1655 Cherokee Ave SW we?re an easy drive from Birmingham or Huntsville. In addition to our convenient location our excellent selection of new and used Chevy cars trucks and SUVs makes us an excellent choice if you?re looking for a Huntsville AL or Birmingham Chevrolet dealership. Let your Cullman Chevy dealer help get you into your next Chevrolet car truck or SUV! Check our website for service specials.

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