Otto's BMW in West Chester including address, phone, dealer reviews, directions, a map, inventory and more

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1275 Wilmington Pike
West Chester, PA 19382

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Sales: 484-303-4460

Used Cars: 484-303-4381

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Otto's BMW

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

1261 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Attentive service from Scott who worked to address my...

Reviewed by SRNovember 30, 2021

Attentive service from Scott who worked to address my concerns regarding the delay in my car delivery.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The best ever experience that I had ever buying a car....

Reviewed by Jk_ktrNovember 27, 2021

The best ever experience that I had ever buying a car. Start till finish everything went smooth. Ian Welsh ensured to keep me updated in each phase of configuring the options, production process and finally handing over the key.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We are so pleased to hear Ian W delivered the expertise to ensure a smooth delivery of your new BMW. Make thanks from all of us here at Otto's!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This is a first class dealership from the...

Reviewed by Gurds7November 26, 2021

This is a first class dealership from the owner/management down. The dealership is beautiful, organized, and clean. Every employee you run into is friendly and professional. Ian Martin (Sales) and Kevin Mahoney (Sales Manager) were phenomenal to work with and made the whole experience such a pleasure. I would highly recommend Otto’s. I choose to drive over an hour there even though I have two dealers closer to me.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We are delighted to hear the extra distance you travelled was so worthwhile. It is our team here at Otto's BMW that makes the difference!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Otto's BMW

Welcome to Otto's BMW. We're delighted you stopped by our website and hope you'll take a few minutes to acquaint yourself with our dealership family and the extraordinary automobiles we sell and service.

Our Center has always been a family owned and operated business and since the day we opened in 1968 we have dedicated ourselves to outperforming customer expectations. We're very grateful for the loyalty of our clients and the longevity of those relationships. We are keenly aware of the competitive marketplace and fully endorse the premise that satisfying current customers is the best way to attract new ones.

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