Tom Hesser Chevrolet in Scranton including address, phone, dealer reviews, directions, a map, inventory and more

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1001 N Washington Ave
Scranton, PA 18509

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:30pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Tom Hesser Chevrolet

Overall Rating:

4.2 (out of 5)

76% recommend this dealer

21 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible service

Reviewed by disgusted customer from Scranton paNovember 09, 2020

I brought my BMW 440i convertible there with 15,000 miles /- miles for a simple roof seal leak repair. They did so much damage to my car and promised to repair it but the best part is they tried to hide the damage and if I didn't notice it id be screwed. I only owned the car 2 months and it wasn't even inspected yet due to plate delays with covid. There is so many scratches in my black paint and window trim, damage to my interior door panel, they out black caulk all over my roof to stop the leak.. My headliner was torn with greasy fingerprints all over it, I can go on and on. It literally looked like my car was parked in some picker bushes and some drunk worked on my car. They repaired some of the damage but also lied and said they replaced the window trim and never even replaced it and told me they replaced the roof seals then admitted they just cleaned them up real good. I'm still going thru it with them because I recently found more damage that was covered up using black caulk im waiting to be repaired. I am absolutely disgusted that a bmw dealership did this to my $60,000 vehicle that only has 15k miles on it. I always wanted a bmw, I finally got one and they messed it up on me bad. My car is still covered in scratches and although some of the damage was fixed alot of it wasn't. I'm scared to even bring my car back there to finish fixing the damage they caused. After I'm done there I will never go back

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Happy 2020 LTZ Owner

Reviewed by Rich F from Justus, PaNovember 25, 2019

I had a great time purchasing my new Chevy truck at Hesser Chevrolet. The sales representative, Brian Holley helped me select the truck that best suited my needs. His expertise streamlined the whole process from start to finish. He made sure that my new truck was delivered to me ready to go when I arrived at the dealership to pick it up. After driving my new Silverado for a few days and can honestly say that the build quality and features are second to none. I highly recommend going there for yourself and driving one.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Deceptive dealership

Reviewed by Tim from BloomsburgFebruary 15, 2018

Called dealer to make sure the vehicle was still at the dealership and was told that it was. I drove the 2 hr trip to see the vehicle just to be told upon arrrival that it was sold and delivered the day before. Waste of time and gas for no reason. Would not do business with this dealership due to the lack of respect for potential customers.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Tom Hesser Chevrolet

Welcome to the fresh new face of Tom Hesser Chevrolet. A comfortable warm and friendly environment to help you explore and choose the Chevy car truck or SUV you love.

Our hospitality and no-pressure sales approach sets us apart from the rest. Our goal is to help you find new roads in a vehicle that's just perfect for your needs your style and your budget.

We won't be satisfied until you're totally satisfied with the selection and service you get at Tom Hesser Chevrolet.

Ready to buy? Get a price quote before visiting the dealership.

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