BMW of Asheville

I highly recommend this dealership, the customer service is amazing, always friendly, helpful and courteous. I drive over an hour to get my vehicle serviced and the staff are always on top of it. Patrick is now my service representative and he is awesome, Norman Lacey was my original representative and he was awesome as well. Thanks to all who takes such good care of us.

Been going to Norman in Service with BMW of Asheville since before 2011.... the fact that he is still there, let alone promoted to management, is a testament to the staff and management policies. Consistency is key in any business. Going above and beyond is what makes a service department excellent. Patrick took on Norman's old desk and clients without a hitch... even us high maintenance type of people!!!! His mechanical knowledge and experience puts you at ease with all those "under the hood thingamajiggies." He listens to what we have to say, even though my wife and I have little more to offer than descriptions of smells..... and the barrage of bingbongs that mean very little to us... some how the car is perfect again~ Thanks Patrick!!!!! and mr bossman Norman... Management is easier with a great staff.... but a great staff comes from good leadership. Cheers and Merry Christmas!

Go somewhere else for your BMW. This dealership will over charge for a vehicle l acing you with tons of negative equity. The finance manager treats you like a child. They send you thru all sorts of loops to cancel a product/gap that they sold you, even when you trade that same vehicle at their sister facility. They do not care about returning customers . It takes two days for them to return calls only cares about customers inside dealership. Go somewhere else