BMW of Asheville in Arden including address, phone, dealer reviews, directions, a map, inventory and more

31 Skyland Inn Drive
Arden, NC 28704

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 5:00pm
Tue 9:00am – 5:00pm
Wed 9:00am – 5:00pm
Thu 9:00am – 5:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat Closed

Reviews of BMW of Asheville

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

253 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

I am positive that you will not be disappointed!

Reviewed by Judy Rathburn from Shelby,NCMarch 06, 2023

I highly recommend this dealership, the customer service is amazing, always friendly, helpful and courteous. I drive over an hour to get my vehicle serviced and the staff are always on top of it. Patrick is now my service representative and he is awesome, Norman Lacey was my original representative and he was awesome as well. Thanks to all who takes such good care of us.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Judy - Thank you for leaving BMW of Asheville this wonderful review and for trusting us with your vehicle's care. It has been our pleasure to serve you and we appreciate you going out of your way to do business with us! Patrick and Norman will appreciate the shoutout. Have a great day and we'll see you next time!

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Patrick is a keeper~

Reviewed by NOOT from Asheville NCDecember 02, 2022

Been going to Norman in Service with BMW of Asheville since before 2011.... the fact that he is still there, let alone promoted to management, is a testament to the staff and management policies. Consistency is key in any business. Going above and beyond is what makes a service department excellent. Patrick took on Norman's old desk and clients without a hitch... even us high maintenance type of people!!!! His mechanical knowledge and experience puts you at ease with all those "under the hood thingamajiggies." He listens to what we have to say, even though my wife and I have little more to offer than descriptions of smells..... and the barrage of bingbongs that mean very little to us... some how the car is perfect again~ Thanks Patrick!!!!! and mr bossman Norman... Management is easier with a great staff.... but a great staff comes from good leadership. Cheers and Merry Christmas!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you so much for taking the time to leave BMW of Asheville a five-star review. This kind of confidence in our team is what we love to see, and we'll be sure to pass your support along to Norman and Patrick for taking excellent care of you and our customers. Happy Holidays!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Go elsewhere

Reviewed by B from Hendersonville NCJune 23, 2022

Go somewhere else for your BMW. This dealership will over charge for a vehicle l acing you with tons of negative equity. The finance manager treats you like a child. They send you thru all sorts of loops to cancel a product/gap that they sold you, even when you trade that same vehicle at their sister facility. They do not care about returning customers . It takes two days for them to return calls only cares about customers inside dealership. Go somewhere else

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

This is difficult to hear, as we pride ourselves on delivering excellent service and exceptional value to our customers. We apologize your recent buying experience has left you feeling this way and will use this feedback as an opportunity to learn and improve our care going forward. I also want to ensure our team closes the loop on this matter and resolves any outstanding needs or concerns. Please give me a call, time permitting - I hope to hear from you. Best, Patrick Williams - Sales Manager - (828) 681-9900

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About BMW of Asheville

Welcome to BMW of Asheville a premier BMW dealer in North Carolina! We have the BMW you've been searching for at a price you can afford. Our friendly and helpful sales staff highly skilled mechanics and multiple automotive certifications are perfectly suited to help you get on the road as soon as possible. Our team of sales and finance experts are uniquely equipped to assist you with a purchase or lease of a new BMW. Browse our fast moving selection of quality certified pre-owned CPO BMW's that go through a rigorous 195+ point inspection.

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