Don's Ford in Utica including address, phone, dealer reviews, directions, a map, inventory and more

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5712 Horatio St
Utica, NY 13502

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Don's Ford

Overall Rating:

4.6 (out of 5)

90% recommend this dealer

144 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

xxxxTY SERVICE!

Reviewed by A from Utica NYNovember 29, 2021

Absolutely horrible! I gave them permission to fix a part on my car, while fixing that part they broke 2 other parts on the car. They failed to tell me the parts could break in the process. They even called me and said everything was fine with the car other than the part I gave permission to fix. After breaking they called to tell me I would have to pay for the parts they broke! One of which they failed to mention at all! I happened to notice it on the receipt when I got home. Overall I HIGHLY recommend you take your business elsewhere!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Bowm595

Reviewed by LBowm customer forever from FRANKFORTApril 02, 2021

From the sales to the installation of extras for my 2021 F150 this was the best experience I could ask for. Everyone bent over backwards to make me the customer feel like family.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Owner

Reviewed by Jay from Utica nuJanuary 31, 2020

Awful service , been here seven hours . I’ll never again buy or service a vehicle here!! They can’t even give me a time it will be done.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Don's Ford

"This is a family business. People associate the way we do business with our family name. I want my children to be proud and interested in the business. And I want the way we do business with our customers to be the Carbone way - honest and fair."
Joe Carbone
Founder

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