BMW
New Car Dealership in Utica, NY
Overall Rating
1.3/5
Read dealer reviews
BMW Of Utica NY we're serving drivers in Oneida, Oneonta, Rome NY, New Hartford NY and Whitesboro NY with all of their automotive needs. Whether a new or used car is in order or a little maintenance is required, visit us at 5712 Horatio St Utica NY, New York and we'd be happy to help you, too.
BMW of Utica also has a service department if you need ongoing support with your new BMW, BMW of Utica has BMW-trained mechanics and uses the highest quality parts. If you are in Utica, BMW of Utica should be your dealership!
BMW of Utica Reviews
Overall Rating
1.3/5
1 out of 4 people recommended this dealer
Overall Facilities:
3.3/5
Stinky car
Reviewed by Kevin W
in Troy, ny
August 12, 2020
My buying experience was somewhat unique. I live about 2 hours from the dealership so just about everything was done over the phone. I had to do my own financing which also added a wrinkle. So to do all of this was a very lengthy process and I was doing it on faith. While dealing with the salesman Kevin I thought he was a great guy. Very helpful. The problem was after working with a bank and getting a check, changing insurance and then driving 2 hours to pick up the car we arrived to a vehicle that smelled as if the previous owner smoked three packs a day with the windows rolled up. I was very angry. Why they couldn’t tell me this before I did all the steps to buy the car is beyond me. All I can think is that he was hoping since we drove all the way out there we would just take it. And he was right. We did. They did give us $300 back to get it detailed which I guess was good. Also there was only one key but Kevin promised he would look for the spare and get back to me. Well I called and texted numerous times and never heard back. I guess they got what they wanted. It wasn’t all bad but those things just left a bad taste in my mouth(and smell in my car). I will say that the ultimate blame is with me for taking the vehicle even with the smell. Still simply letting me know about it would have saved me a lot of headaches. Meow we have a stinky albeit beautiful car but so far detailing, steaming, and an ozone generator hasn’t taken care of the problem. If they had just gotten back to me about the key I probably wouldn’t have written this but the $300 I need to spend on a spare with everything else pushed me over the edge.
Car shopping
Reviewed by Bmay
in rome
May 19, 2019
TERRIBLE TERRIBLE CAR DEALERSHIP. DO NOT RECOMMEND GOING HERE. A BUNCH OF CON ARTIST THAT JUST WANT YOUR MONEY. SAVE YOUR TIME AND MONEY AND SHOP ELSEWHERE
Very arrogant and rude.
Reviewed by Dont worry about it
in Utica NY
April 27, 2019
People are in it just to maximize their profits and will push you to buy a new car and spend as much money as possible very unprofessional staff. Just because they work there they think they are big dogs... They will talk you into a very bad investment guaranteed.
