BMW and MINI
New Car Dealership in Huntington Station, NY
Overall Rating
4.9/5
Read dealer reviews
People. Performance. Passion. Remember those words as you hit the open road; we're here for you. Whether it's Parts or Service, New Sales or Certified Pre-owned, we are your BMW Center.
Need service for your new BMW or MINI?
Habberstad BMW's BMW-trained mechanics can help.
Habberstad BMW Reviews
Overall Rating
4.9/5
885 out of 904 people recommended this dealer
Overall Facilities:
4.7/5
New BMW X3
Reviewed by Nicholas Zacharis
in Floral Park, NY
March 06, 2020
Purchased my latest BMW from Dimitrios and couldn’t be happier. It was a smooth worry free process with Dimitrios and his team doing everything I could ask for. Thank you. Keep up the great work!
3 cars in 15 months and the BEST experience in any
Reviewed by David Windmiller
in Huntington, NY
February 29, 2020
I purchased 3 vehicles all from a salesman named Demitrios. 1 M2 1 M2 comp, and an X5. Best price, best customer service. Did everything as promised and then some. This is unsolicited just a very happy customer. Thank you,
David
Bad news
Reviewed by Steve D
in Huntington NY
February 21, 2020
Within 9000 miles of the maintenance warranty ending on my 2015 X5 I took the car in for an oil change and wheel alignment. All of a sudden, according to the service advisor the car needed the following:
“Steve, as per our conversation here are the recommendations in order of priority:
Oil Filter Housing Gasket (Critical)......$1,354.50
Differential Output Shaft Seal (Urgent)...........$1,066.62
Front Thrust Arm Bushings (Urgent causes uneven tire wear)...$726.30
Transfer Case (Started Seeping Can Wait).....$7,537.98
Please let me know at your earliest opportunity like I said the Oil Filter Hsng Gskt and the Out put Shaft Seals are really Priority “
He called me and advised that the oil change and wheel alignment were done but that the above work was needed right away. To say that on the phone and in person he pushed to have the work done immediately is an understatement. While on the phone I asked - assuming I go ahead with the oil filter housing gasket repair shouldn’t the oil change have been done after that part was replaced? He said they’d just reuse the oil. Hmmmmm.
I wanted to speak to him in person so I went to the dealership where I caught him by surprise. He explained that he didn’t expect me so soon and that the car had not been put back together as he was waiting on authorization from me by phone to perform the work. He then asked if I’d like to go back to the service area to take a look at my car on the lift and I said yes. He disappeared and while I sat waiting I noticed my car outside of the service center, fully put back together, washed and ready for pick up. Hmmmmmm.
So it would appear that 9000 miles earlier the above issues were apparently missed by Habberstad BMW. If not it appears that the service advisor lied about some or all of the other service needed so desperately.
The service advisor also got caught in a lie about the car needing to be put back together. He forgot that he had already told me on the phone that the oil change and alignment had been completed. To say that he was tripping over his words when I pointed to my car parked outside, fully assembled, washed and ready for pick up was an understatement.
As an aside, it took at least half an hour to secure the loaner car that I had requested when I scheduled the service; and their was some glitch with the computer system that added to the delays.
Amazing.
Goodbye Habberstad service.
Steve D
