Park Ave BMW in Rochelle Park including address, phone, dealer reviews, directions, a map, inventory and more

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210 NJ Route 17
Rochelle Park, NJ 07662

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 8:00pm
Sat 8:00am – 4:00pm

Reviews of Park Ave BMW

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

108 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

A waste of time

Reviewed by Philip from new york, nyAugust 09, 2021

Do not buy a car from Brad. They took our deposit, pulled our credit, told us the car would be available in 3 weeks. When the time came, they said the car was not available - they could order a new one (wait another 4 weeks), or have one in a different color but add 50 dollars a month for the same specs. Unreliable and a waste of time.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

AVOID!!!!

Reviewed by Unhappy from Rochelle Park, NJFebruary 04, 2021

My dealer Christhian was very unresponsive and ignores emails, texts, and voicemails. We had to follow up multiple times to get an answer to one question. We didn't even push him for answers to our questions and patiently waited 2-3 days until situation forced us to keep following up with him. Just to clarify, we did email him at first but it was IMPOSSIBLE to get a reply back from him. When we expressed how difficult it was to get hold of him he told us to text him instead because he would answer back ASAP (which was not true). From this experience I would tell them to stay away at all cost and go to another dealership or at least avoid Christhian.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Unhappy customer, Can you please contact me at wayne@parkavebmw.com so I can understand further and train people better Thank you, Wayne Carenza General Manager

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

3.7 (out of 5)

Ask for Brad!

Reviewed by yo from new york, nyDecember 08, 2020

Really appreciated the process with Brad. Emailed back and forth about the final price of the car and just had to go in and do paperwork and pick it up. Highly recommend working with him - ask for Brad if you're going with this dealership. The only issue we had was with Heather, the Finance Delivery Specialist. We hadn't gone over the registration with anyone and when we told her that we had our own plates, she got very flustered and quite annoyed at us. She told us in a huff that she had to do the paperwork all over again. We then just asked about the financing term length and she snapped at us saying "I can't change that. That's set." Not only could she have been nicer, I'm pretty sure if we said we want a shorter financing length, we can do it. She just made it feel like we were wasting her time. Would not recommend working with her at all. Overall, really liked how thorough and great this dealership was. They made sure we understood all the aspects of the car and Brad was helpful and patient with the process.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

About Park Ave BMW

Park Ave BMW is proud to serve Northern New Jersey with quality BMW vehicles. With models like the Z4 Roadster M6 Coupe 750LI 535XI and 328I we have something for every taste and every need. Come visit us to see our vehicles and take one for a test drive.

If you're looking for Bergen County used BMW cars we can assist you there as well.

Park Ave BMW is not just a good choice as your New Jersey BMW dealership we also provide a full line of services dedicated to our New York and New Jersey customers. From auto repair performed by expert mechanics to OEM BMW auto parts to car loan assistance to auto body repair Park Ave BMW is the

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