BMW of Peabody in Peabody including address, phone, dealer reviews, directions, a map, inventory and more

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221 Andover St
Peabody, MA 01960

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of BMW of Peabody

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

82 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great Experience

Reviewed by Martha Walsh from Marblehead MAMarch 16, 2022

Have bought many BMW’s from Jamie at Peabody BMW. He always goes beyond what is needed. Goes out of his way to accommodate. I highly recommend Both Jamie and the 114 Peabody dealership! Martha Walsh

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Horrible experience

Reviewed by Ronny Couseillant from MAApril 23, 2021

Not the best car buying experience. Maybe the worst in my car buying years. This dealership really looks down on some people and treat some customers as "stupid" YOU DON'T TREAT PAYING CUSTOMERS THAT WAY NO MATTER WHO THEY MAYBE. I've been buying and financing cars for a longtime now but my issues with PeabodyBMW has been going from bad to worst to very bad to ABSURD. I purchased a used BMW from PeabodyBMW in Dec 2020 by March 2021 I find out through a CarFax report that the car was involved in a bad accident and had to be towed which the information was not disclosed to me when buying the car. I had even mentioned a suspicious dent a few days after buying the car that the manager blew off as a "manufacturer minor defect" and told me that I should trade in the car with him cheaper than I just purchased it for another if I was not happy at $5000 less than I just got he car literally 2 days prior. So after getting the CarFax, I contacted the manager then received a call from the GM and after several days of back and forth to return my money blah blah blah and maybe compensate me, the GM agreed to take back the damaged car and sell me another, that's where the bigger mistake on my part, I should have taken my money back with whatever compensation and go somewhere else. The next car is a "certified used car"; now from the onset I noticed some chips on the windshield which the Used Car Sales Manager called common on all used cars on his lot, I said okay and moved on then the Bluetooth suddenly stopped connecting with my phone so to resolve that they did an upgrade to the BMW Idrive which then knockout Apple CarPlay notifications, after several attempts by their BMW Geniuses I was told its an iPhone issue which by the way I have a 3 month old iPhone 12 Pro, the newest. Again I decided to just deal with it and move on. Following that a few days later an engine service light comes on, I'm told it's a minor gas sensor leak that can be fixed. So I took the car in for repairs again. Thats repair number 2. Now after a few hundred miles, again the engine service light comes on, this is the third issue with this car and more time without a car. So far I had more miles driving back and forth to the PeabodyBMW than casual driving of my car. To be frank, I'm exhausted and annoyed at this point. I've been more than understanding to work this out even giving extra money down to get another car after they dropped the ball with the original car I purchased in December, I have no confidence with this car that I now have and believe I deserve another car of my choosing for all this drama. I would have been better served contacting the state attorneys' office about not being told of the damaged car which is illegal and get an attorney to resolve this. I'm in a delicate situation at this point because I cannot be without a car, I'm a handicap man who goes to physical therapy twice a week and lives alone, this is my sole means of transport to therapy and doctors visits. Why did I ever think I could get a FAIR deal at this place ???????????? I do not recommend THIS DEALER for now for urban buyers !!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Ronny, Thanks for the feedback. We're so sorry for the difficulty and can understand the frustration. We'd love a chance to speak with you directly to see what can be done. If you don't mind, please reach out to jpirotte@bmwpeabody.com at your earliest convenience. Many thanks.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Happy owner

Reviewed by Paula H from Tewksbury MAFebruary 06, 2021

This is my 5 lease.My salesperson Ryan Delaney was great to work with.Both he and Morgan delivered my new x1 to my home . Their explanations were simple and easy to follow.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About BMW of Peabody

At BMW of Peabody we don't just treat you like a customer; we treat you as part of our family. Minutes away from I-95 and Route 128 our Greater Boston BMW dealership is located at 221 Andover Street in Peabody across from the North Shore shopping mall on Route 114. Our BMW sales staff is available seven days a week and BMW service is available every Monday through Saturday at both our Massachusetts BMW dealership and our dedicated BMW service center at 7 Centennial Drive in Peabody MA.

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