Lou Bachrodt Auto Mall in Rockford including address, phone, dealer reviews, directions, a map, inventory and more

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7070 Cherryvale North Blvd
Rockford, IL 61112

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Sales: 815-580-3174

Used Cars: 815-580-3156

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Lou Bachrodt Auto Mall

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

2938 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I don’t think they could have made made purchasing my i4

Reviewed by MebrownJuly 23, 2022

I don’t think they could have made made purchasing my i4 any easier. From every touchpoint (sales, financing and support) the experience was amazing. They went out of their way many time, and treated me like a VIP. As a woman buyer, I never felt like I was getting taken advantage, compared to other dealerships. I would highly recommend them.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Wonderful! Going EV is a big deal and our goal is to make it easy. Glad to hear the team did just that. Thank you for taking the time to share your experience with Lionel and don't forget, we're here if you have questions. Enjoy your new i4! Sincerely, Naim Sabir, Imports Manager n.sabir@bachrodt.com

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Adam and Fil were able to lower my payment and give me

Reviewed by AnthonyJuly 22, 2022

Adam and Fil were able to lower my payment and give me what I wanted for my trade. I appreciate it guys

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Lower payments and a new vehicle? That's a win win! Wonderful to hear the team delivered a 5 star buying experience. Thanks so much for taking the time to share your recent visit with us. Enjoy your new GMC! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Car Service

Reviewed by Regina Metzger from Rockford, ILJuly 21, 2022

Good service. Wish there was still a shuttle service or loaner opportunity to make repairs easier to coordinate

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We're working on it Regina! Unfortunately with new inventory levels so low we don't have "extra" vehicles to loan out. We're down to one shuttle driver but working to hire another. Fingers-crossed the team will be firing on all cylinders during your next visit. We appreciate you taking the time to share your 5 star experience with our Certified Service Team. Sincerely, Jim Lathrop, Service Manager jim.lathrop@bachrodt.com (815)580-2133

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Lou Bachrodt Auto Mall

We're a family owned business and it shows! You have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. We look forward to demonstrating our commitment to excellence every time a customer walks in the door!

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