BMW
New Car Dealership in Decatur, GA
Overall Rating
4/5
Read dealer reviews
Nalley BMW is proud to offer an incredible inventory of new BMW models and quality pre-owned vehicles to shoppers in the Atlanta area, including Decatur, Duluth, Roswell and greater Gwinnett County. In addition to a great selection of vehicles, Nalley BMW of Decatur also provides BMW service and maintenance, genuine parts, and auto body services to customers. Visit us in-person at 1606 Church St., Decatur, GA 30033 or give us a call at 404-292-1400. We look forward to meeting you.
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Nalley BMW Reviews
Overall Rating
4/5
242 out of 313 people recommended this dealer
Overall Facilities:
1.1/5
Stay away from this place its a BIG waste of time
Reviewed by bamafan
in Atlanta
February 20, 2021
This is for the service department. I wish I could give it -1 star for wasting my time. Since the day after I bought my 2020 BMW in June the driver restraint system has malfunctioned so I took it in the be fixed with the oil change and selected for the loaner option when placing the appointment for while it is being fixed due to having to physically have to go to work in person from 10am - 6:30. so a few days later I get a call saying they cant guarantee that and to please call back. I call back and I am assured by the lady that if I have to be at work they will get it worked out and was nice and helpful. She also said that she will also have my advisor call me back and leave a message (that part never happened of course). Fast forward to get up extra early and drive to Decatur ..GUESS WHAT! after checking in no loaners available.. do you guys have any clue how much this pisses people off? I shouldn't have to jump through hoops to get my car serviced and a driver restraint issue fixed. xxxx poor service and they couldn't car less.
Disappointed customer
Reviewed by Rahel Bekele
in Decatur Ga
December 01, 2020
I had the worst car buying experience I ever had and I bought my car on 11/4/2020 from them, Brandon was the sales person who helped us, and once he sees that we are ready to buy, he was leaving us to attend others, and I am still begging the dealership and him to get the drivers Manual that we asked him before leaving the dealership, that he said “will order or find out how to get it for us”.
Great Professional Service
Reviewed by David Miller
in Atlanta,Ga
October 04, 2018
Nalley BMW has great service advisors. They are knowledable, courteous, friendly, professional, and never try to sale your services you don’t need. The work environment is comforting and pleasant; I always wait for my vehicle to be service to enjoy the free perks, even though they offer shuttle service and rental service. This is the only BMW dealership in the Atlanta area that I will have service e performed on my vehicle due to the total professionalism I experienced from the total stafff. Thank you Nalley BMW for providing excellent service and treating me like family.
