Nalley BMW

The guy who “runs” the loaner car department is a joke. I was prepared to pay for a new tire after getting a flat in a loaner car. I was told by the some else who called me and was aggressive that I was all set and they would take care of it. Then I get a call saying where can I send a payment link? So I went in to get clarification. The service manager was too busy to be bothered as he was in a meeting. Shabazz stated I owed the money and that was it. I feel Iike what I was told should have been honored. I have been a customer since 2008, and I’m on my 12 BMW. Nalley has A LOT to learn. #disappointed. They weren’t even ready to take my payment when I arrived. It took 20 minutes before anyone had the paper work ready. And yet I get a call saying they were ready for my money??????

I go through a bunch of cars and even though I didn't end purchasing a vehicle from here, their customer service was certainly near the top of any BMW dealer I've dealt with. There was an error in giving me a quote and something did not make sense. On the surface, it seemed sketchy, so I emailed the GM who not only looked into it, but responded with a thorough explanation of what happened almost immediately. He identified the error, which was an honest mistake and we moved on. In a lot of my dealings, the GM is an absentee, so I'd recommend a dealer whose GM gets that involved that quickly. Seems like a well run dealership.

I set up an appointment and told them to call me if the car sold before I drove an hour and a half to see the car so I drove and hour and a half to see the car and when I got there I was told the car was a loaner car and was not on the property and was told when the car was back I would get a call and to this day I have not heard from anyone at Nalley BMW