Nalley BMW in Decatur including address, phone, dealer reviews, directions, a map, inventory and more

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1606 Church St
Decatur, GA 30033

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Sales: 877-209-8137

Used Cars: 877-206-6801

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Nalley BMW

Overall Rating:

4.3 (out of 5)

79% recommend this dealer

649 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The guy who “runs” the loaner car department is a joke.

Reviewed by Jbradshaw719May 18, 2023

The guy who “runs” the loaner car department is a joke. I was prepared to pay for a new tire after getting a flat in a loaner car. I was told by the some else who called me and was aggressive that I was all set and they would take care of it. Then I get a call saying where can I send a payment link? So I went in to get clarification. The service manager was too busy to be bothered as he was in a meeting. Shabazz stated I owed the money and that was it. I feel Iike what I was told should have been honored. I have been a customer since 2008, and I’m on my 12 BMW. Nalley has A LOT to learn. #disappointed. They weren’t even ready to take my payment when I arrived. It took 20 minutes before anyone had the paper work ready. And yet I get a call saying they were ready for my money??????

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Well Run Dealership

Reviewed by Matt from Atlanta, GAMay 09, 2023

I go through a bunch of cars and even though I didn't end purchasing a vehicle from here, their customer service was certainly near the top of any BMW dealer I've dealt with. There was an error in giving me a quote and something did not make sense. On the surface, it seemed sketchy, so I emailed the GM who not only looked into it, but responded with a thorough explanation of what happened almost immediately. He identified the error, which was an honest mistake and we moved on. In a lot of my dealings, the GM is an absentee, so I'd recommend a dealer whose GM gets that involved that quickly. Seems like a well run dealership.

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

I set up an appointment and told them to call me if the

Reviewed by ahicks61April 20, 2023

I set up an appointment and told them to call me if the car sold before I drove an hour and a half to see the car so I drove and hour and a half to see the car and when I got there I was told the car was a loaner car and was not on the property and was told when the car was back I would get a call and to this day I have not heard from anyone at Nalley BMW

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Nalley BMW

Nalley BMW is proud to offer an incredible inventory of new BMW models and quality pre-owned vehicles to shoppers in the Atlanta area including Decatur Duluth Roswell and greater Gwinnett County. In addition to a great selection of vehicles Nalley BMW of Decatur also provides BMW service and maintenance genuine parts and auto body services to customers. Visit us in-person at 1606 Church St. Decatur GA 30033 or give us a call at 404-292-1400. We look forward to meeting you.

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