Melbourne BMW

Worst Service Department for high end luxury cars! Brought my car in for service, when I brought her home I noticed 3 deep tiny scratches on my car just under when closed the bonnet meets the body on the drivers side. Called service immediately to report the issue. I call again and he tells me to take photos and send them. Then I called again and he said to bring the vehicle back to them for their detailer. When I arrive he then videos my car with his cell phone, much later he comes back with a tablet saying those scratches were already there when I brought my car in for service that day. He never mentioned that to me on the phone the numerous times I called him and he said they are not responsible for the damage. Then he said here is the video time stamped the day you brought the car in and there are the scratches. Tiny scratches you can not even take a photo of due to my car being black.Time stamped? Really? Does he think I am stupid? Anyone knows with what I just stated before plus you can time stamp anything to whatever date you want. Anyone that knows anything about IT knows how to photoshop to suit your narrative. I do hope BMW America & those at BMW Germany, along with service customers here know how this company is doing business when it comes to service & practically calling their customers liars! 

Just picked up my 2022 X3 M40i and I cannot be happier. It came in MUCH after than I was told and Jo had it waiting on the showroom with a bow on it. My 1st BMW. Amazing experience, they took outstanding care of me. 100% recommend BMW of Melbourne. Call and ask for Jo.

I own a 328i BMW hard top convertible as well as a Cadillac Escalade. I recently took both in to their respective dealerships, BMW of Melbourne and Murphey Cadillac of Melbourne to have my oil and filter changed.. My charges for my BMW oil change are as follows: Oil filter element $20.15 BMW GROUP LL-17 FE+ $ 59.15 ( I think this is the oil) Labor $ 47.40 Shop Supplies $41.84 Tax $11.80 Total $180.34 My Cadillac oil change at Murphey Cadillac was: Oil filter $29.35 Eight quarts of oil $24.40 Labor $20.60 Hazardous materials charge $ 1.50 Tax $ 3.60 Total $55.05 *** *** This cost of $ 55.05 included cost of tire rotations The BMW service was over THREE times the cost of my Cadillac Escalade and my Cadillac cost also included rotating my tires. BMW of Melbourne is a rip off for service! When I took my BMW in for service I also asked them to check what I thought was a sensor that was missing from the left side of my front bumper and I signed their service agreement. I later received a text from the Dealer outlining an unrequested inspection they had performed and outlined approximately $5,000 worth of repairs they felt were needed. I replied and told them not to do anything but change my oil and filter. When I picked up my vehicle I saw a charge for inspecting the left headlight washer for $194.95 plus tax which brought that subtotal to $208.12. When I complained about the charge as I had not authorized the repair they stated that I had signed the service authorization which they said authorized them to check it so I would have to pay for the check, The reason I did not authorize the repair as they wanted approximately $600 to just fix the left headlight washer! I would strongly recommend you stay away from the BMW dealership, Shop at Murphey Cadillac where they provide outstanding service at a reasonable cost!