i.g. Burton Imports in Milford including address, phone, dealer reviews, directions, a map, inventory and more

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509 Bay Rd
Milford, DE 19963

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30am
Tue 7:30am – 5:30am
Wed 7:30am – 5:30am
Thu 7:30am – 5:30am
Fri 7:30am – 5:30am
Sat Closed

Reviews of i.g. Burton Imports

Overall Rating:

4.5 (out of 5)

93% recommend this dealer

28 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Be careful

Reviewed by Toni Brown from Milford, DENovember 24, 2021

This dealership will bleed your pockets dry. I have never had my vehicle in for service without the technician finding other (so called things wrong). I no longer trust this dealership to service my car I will be returning to Silver Springs, Maryland for service. I suggest all who read this post beware.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 2

Maximum rating = 5

5.0 (out of 5)

Satisfied customer again

Reviewed by MAS from Millsboro DEJuly 17, 2018

This recent purchase of our 2018 X3 is our 5th BMW from I.G. Burton and the last four have been with Nate Robinson. He is polite, has a thorough knowledge of the BMW line of vehicles, is responsible and follows though in a timely manner, and has come to know what features we like/dislike over the years. He is also a BMW owner, which says volumes about his belief and dedication to the product that he sells. Thank you again, Nate, for a beautiful X3 - everyone is loving the Phytonic Blue!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you so much for your 5 star rating of Nate and our dealership! We appreciate your kind words for our organization and Mr. Robinson and we hope you absolutely love your new X3! If there's anything else we can do for you, please let us know!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Questionable Repair Recommendations & Pricing

Reviewed by Dana Cochran from Delmar, MarylandJune 06, 2018

Started with the E350 Class, which was an electronic nightmare. We traded up to the ML350 - mistake, should have gone elsewhere - like Winner or Preston. Ok, let me set the stage... I receive an email on May 30, 2018 at 11:52am, regarding my overdue spark plug change, mind you - I only have 50k miles on this vehicle. ALL other vehicles go 100k before spark plugs are recommended. On Friday, June 1, 2018 @ 3:18pm, the check engine light came on and my car stalled. I started it and moved to the shoulder and turned on my hazards. The temps were in the high 90s and I had my small dog and no water. I call the MB roadside, they state a tow truck driver is being dispatched. My spouse arrived at 4:05pm (Thank God), because my puppy was panting horribly; and there's nothing within miles! I call MB Roadside back, "Where's the tow truck?" Mind you, I watched 6 tow trucks drive by without cars attached. MB must bid out to the lowest company, because my tow truck would not arrive until 5:25pm - 2 long hours after the initial call. It is now Tuesday, June 5, 2018 at 2:26pm; and Ryan within the service department "Claims" my spark plugs are bad??? Seriously -- I need spark plugs days after YOU IG Burton send me an email stating I need spark plugs -- at just over 55k miles? Coincidence -- I do not think so..... Sorry, but if they can unlock your car doors electronically - who knows what else can be done? We are filing a formal complaint against Mercedes Benz, who have walked away from quality - because they only seem to care about quantity anymore. I am DONE and I will be OUT OF THIS CAR BY MONTH'S END!!! Run as fast as you can from the Mercedes name, the repair costs are exorbitant and quite frankly, a complete rip off - today's CHA-CHING for IG Burton to line his pockets, over $574 dollars. Because of our experiences with Mercedes, our second family vehicle that we just purchased is a Lincoln - FABULOUS, AMERICAN MADE with AMERICAN FAIR PRICING ON OIL CHANGES and OTHER REPAIRS - not this A Service or B Service repair recommendation or else, which are ridiculous. Mercedes, if your cars need spark plugs at 50k or the car breaks down - there's is definitely an issue in your design department. One car manufacturer manipulated emissions with their computer boards on all of their models and ALL vehicles pretty much have the ability to have MB unlock, start and God only knows what else from remote locations - so do they create the malfunction, so you're forced to have your vehicle serviced? I leave you to ponder that thought...... I will find out, this much I can promise you. The ONLY person I value at IG Burton is Brian Sudler, as he's responsive, writes Happy Mother's Day and Happy Birthday text messages - a real gentleman, who cares about PEOPLE - but that relationship is also over, so sorry Brian - you're a great person.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Dana, I understand that since posting this review, we have repaired your vehicle and placed it back in your possession. We hope that all of the issues that you were experiencing as a result of a maintenance concern are now corrected and your vehicle runs as expected! We recommended the spark plug service to you as it is part of the manufacturers recommended service protocol based on estimated mileage. We did not - nor would we ever - manipulate a customer's vehicle to perform below manufacturer expectations. Our number one objective is to ensure that your vehicle is running appropriately and that we are notifying you of manufacturer-recommended services when needed. We place far more value in your trust than we do in recommended services and we are sorry if at any point it seems as though we were attempting to manipulate you or your vehicle in order to perform a service. We also apologize that at any point you felt as though you've been misled by ourselves or the Mercedes-Benz brand. Our goal was to ensure the proper functionality of your vehicle based on manufacturer guidelines and to recommend services when the time is appropriate. We appreciate your kind words for Brian and we hope that we have the opportunity to regain your trust in the future.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About i.g. Burton Imports

We're a BMW and Mercedes-Benz dealer located in Milford Delaware and we pride ourselves on our heritage of outstanding customer service and easy and pressure-free buying experience.

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