Girard Toyota BMW in New London including address, phone, dealer reviews, directions, a map, inventory and more

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543 Colman St
New London, CT 06320

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 5:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Girard Toyota BMW

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

53 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

AVOID LIKE THE PLAGUE - UNREASONABLE & UNETHICAL.

Reviewed by LMinicone from MadisonAugust 31, 2021

AVOID LIKE THE PLAGUE - UNREASONABLE & UNETHICAL. THEY LIVE UP TO THEIR TERRIBLE REPUTATION. I have had a few experiences with this dealership and my latest interaction has proven that when given the choice between what is fair/reasonable/right or unethical/cheap this dealership will always choose the later. The service department is wholly responsible for the total destruction of my engine and consequently completely ruined my car. Shortly after two indicator lights flipped on in my car, I scheduled a service appointment and dropped my car off. They "fixed it" that day, so I paid my bill and drove off. Five minutes down the road, both the indicator lights flipped back on, so I called the service department and I was told that "it was probably just a sensor" and that "the car was safe to drive and wouldn't do any further damage." I was told to make an appointment at my convince, "because there was no rush," and I made an appointment the next time a loaner was available. When I took it back they total me the engine was ruined and completely needed to be replaced b/c it had been driven too much and the indicator lights indicated there was a serious problem. I followed the service departments advice and now my engine is destroyed - are you kidding me. Had they told me to return the car when I drove off the lot, I would have and thus saved my engine. Instead of taking responsibility and replacing the engine or giving me some credit which I could use toward the purchase of a new car at their dealership, they basically threw up the middle finger and said good luck, its a he said she said situation. So now we go to court. Staff has been rude, unresponsive, unprofessional and scummy. I would advise anyone who has gotten all this way to go to any of the other dealerships in the state.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Horrible Dealership Go to Norwich

Reviewed by Fiona from Oakdale, CTSeptember 20, 2019

Very clear fake reviews here…wow. I wish I could give zero stars. I am not impressed by the level of customer service that I received when working with this dealership. I specifically worked with Sean Wells and Ali. I’m not upset about the fact that they couldn’t find me a car that meets my criteria within my budget. I am however upset about the fact that they continuously showed me cars that didn’t have my requirements (AWD was my main requirement as I do a lot of driving through storms because of my job). Sean tried to convince me that all I needed was traction control (which my 13 year old car does have). To me, them showing me cars that didn’t meet my criteria was a waste of my time. They also called me in one night to “finalize the deal” on a car that supposedly fit my budget. After getting there, and waiting 45 mins- 1 hour for them to meet, they presented a car that didn’t meet my requirements, but also was $100 a month over my budget, as well as having to put more money down. This to me was also a waste of my time. They would say that they would call me the next day, then I wouldn’t hear back from them at all, until I called myself multiple times a day and left voicemails. To me that’s unacceptable. A lot of the time I wouldn’t hear back unless I actually went there in person, and then I was waiting for 45 minutes-2 hours for them to assist. Also, when we had “appointments”, I expect the salesman to block off a window of time that we have agreed upon to work with me, not make me wait for 2 hours while they help other people and do things in the back. Not impressed at all. They were also VERY pushy, when they knew from the get what my budget was. I would rather them tell me that they couldn’t help me rather than dragging me along with them for about a month. I also wasn’t impressed by the low key sexism that I experienced. A lot of the time, they were speaking directly to my boyfriend, only making eye contact with him… when I’m the one that is buying a new car. They also tried persuading him to cosign for me while I was in the restroom multiple times after I had made a big point of saying that I am doing this myself and that it is my car, so it should be my experience. I ended up parting ways with Sean and Ali after my experience earlier this week where they insisted that I should be grateful that they have worked so hard to find a vehicle that meets my criteria, and also the fact that they were willing to inflate the price of my trade-in without informing me that they were also inflating the price of the vehicle that was $3,000 over the Fair Market Value. At the end of the day, they failed to find a vehicle that met my criteria. I am working with other dealerships who can get my monthly payments to what I need them to be staying within my requirements for a new vehicle (about half as much as I was quoted at Girard Toyota). To me, they wanted to make more money on me, instead of working with me and meeting my needs. Just overall a bad stereotypical sleazy car dealership experience with poor customer service skills.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Poor dealership

Reviewed by Braden from R.I.June 21, 2019

Thursday, June 20, 2019 6:45 PM Car buying should not be stressful or regrettable. Here's my story .  I dealt with Syed, salesman, and Sean Wells, sales manager. In February I went to look at new truck. After some time I thought I came to an agreement for the sale and trade-in. NOPE. I went to the dealership after work to sign paperwork. I was told that the price was this amount and trade was this and finance was this amount. I was HAPPY. Then I got there, wife left work early also to accommodate them, had to sign paperwork.  Syed had me sign the paperwork as to the amount of the sales price. Also he had me sign the paperwork as he put it was STATE LAW about meeting the Service Manager and touring the service department. I was then sent into the finance office to sign paperwork.  I asked the finance amount of the sale. I was told a totally different price then settled upon with Syed. When I asked to see the paper I signed about the price it disappeare, never to be seen. Then Syed crossed his arms and said in a very smug way " I do very very well here and I'll give you the difference to make this deal happen ".  Both Syed and Sean threw temper tantrums that would make a three year old in a candy shop told  "no" look like a SAINT. When we arrived it was about 6pm at night in March, finally left about 9 at night. Both Sean and Syed were about 20 feet away when we started to leave. They YELLED turn your lights on. I was never given a walk around the vehicle or an overview of the controls.  I could not inspect the car in dim light, nothing was done to it. They knew at 130 that afternoon that I would be picking up the car after 5:00. When I picked it up it was missing the owner manual, floor mats and all the plastic on the seats were still in place. NO DETAIL.  I had to wait two weeks to go back and have the car detailed. I informed them that there was a chip in the paint on passenger side door. They said prove that- it was there when you picked it up. I was also bribed by Sean to give all 10s on the review because their bounus depends on my review. I got a call from the satisfaction manager, Ryan. I recounted the details of my experiences and expressed all of my concerns to him. He seems very honest and genuine. He said that he would pass this all on at the next managers meeting. I called him back three times in a two week period to get no response.  The last call I stated I wanted to talk to the owner. This did get a response. Two days later I received a call from Marc, the person claiming to be the owner. Website says John is the owner.  This Marc was no better then Syed and Sean. I was put on speakerphone and berated and yelled at by both Marc and Sean. I asked to be taken off speakerphone so I could have a decent one-on-one conversation with the owner. Marc refused and stated that this is the way he conducts all of his business. Marc called me a liar and threw a bigger temper tantrum than the other two. Very poor customer service and professionalism. In short buy in Rhode Island where you have protection with the Dealers Board at the DMV if things like this occur. What a poorly managed and operated dealership this place is. Be careful and forewarned.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Girard Toyota BMW

Girard Toyota BMW of New London is honored by its faithful clientele and dedicated to top quality customer service.

Our dealership is full of Toyota & BMW experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs. Browse our inventory online request more information about vehicles set up a test drive or inquire about financing!

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